Associate Billing Specialist
**什么让云独一无二** 在 [Cloudbeds] (https://www.cloudbeds.com/),我们不仅构建软件，我们也在改变酒店业务。我们的平台为150个国家的酒店提供动力，每年处理数十亿次预订。从精品房产到大型酒店集团，我们帮助酒店经理通过一个统一的平台来改造运营和升级商业战略，并与数百名合作伙伴结合起来。我们还与一个完全远程团队一起做这件事。想象你能与全球创新者一起开发人工智能驱动解决方案，以解决酒店经纪人的最大挑战。自2012年成立以来，我们一直受到卓越的认可，最近在2026 HotelTechAwards 最佳酒店管理软件上获得了顶级荣誉，并再次登陆 Deloitte 的技术快500,但我们刚刚开始。**How You Will Make an Impact:**作为一个 ** 联席支付专家**,你将发挥关键作用，确保 Cloudbeds 客户和内部团队得到支付和订阅查询的支持。你将通过电子邮件或电话处理与支付相关门票，并在取消时进行退出面试。此外，你将在各部门合作确定和解决订阅相关产品错误/问题。通过分析趋势并为流程改进做出贡献，你将提高整体客户体验，同时保持订阅记录的准确性。**我们的 facturation team:** 我们的 facturation Team 致力于协作和解决问题的发展。我们共同努力应对独特挑战，改善过程，确保客户的用户与订阅有关的无经历。那些专注于细节，主动和热衷于提供卓越的客户服务的人将在这一团队中感到自觉很好。**What You Bring to the Team: - 解决账单和订阅查询，必要时升级复杂的问题。- 在接下来的过程中有效管理和处理账单票 （电子邮件）和电话。- 解决客户的微妙账单情况，包括赔偿请求。- 收集信用和退款要求的详细信息并处理财务相关查询。-分析账单趋势，提出改进以提高客户体验。- 贡献支付费用文章和教程扩大内部和外部知识库。- 参加工作组项目，协助月底流程作为一个助力者。
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**What Makes Cloudbeds Unique**
At [Cloudbeds](https://www.cloudbeds.com/), we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
**How You'll Make an Impact:**
As an **Associate Billing Specialist**, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues. By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records.
**Our Billing Team:**
Our Billing Team thrives on collaboration and problem-solving. We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers. People who are detail-oriented, proactive, and passionate about providing exceptional customer service will feel right at home on this team.
**What You Bring to the Team:**
- Address billing and subscription inquiries, escalating complex issues when necessary.
- Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
- Resolve delicate customer billing situations, including compensation requests.
- Gather details for credit and refund requests and handle finance-related inquiries.
- Analyze billing ticket trends and propose improvements to enhance the customer experience.
- Contribute to billing support articles and tutorials to expand internal and external knowledge base.
- Participate in task-force projects and assist with the end-of-the-month processes as needed.
**What Sets You Up for Success:**
- Previous experience in billing support, subscription management, or customer service.
- High attention to detail and a proven ability to make high-stakes decisions.
- Strong written, verbal, and analytical skills with excellent problem-solving abilities.
- Confidence in declining requests while taking accountability for decisions made.
- Familiarity with billing or subscription management procedures.
- Commitment to continuous improvement and learning new skills.
- Strong time management and organizational skills.
- Proficiency in Excel/Google Sheets.
- Fluent in English and Portuguese
**Bonus Skills to Stand Out:**
- Google Data Studio is a plus
**Shift:** Monday–Friday, 1:00 PM–10:00 PM UTC
**Work Authorization:** Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
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