双语（英语和法语）客户服务代表 - 账户维护
Bilingual (English & French) Customer Service Representative - Account Maintenan
负责在充满活力的团队中工作，并支持广泛的福特/林肯经销商网络，客户服务中心代表-账户维护在管理我们的早期违约组合中发挥关键作用。在这个职位上，你不仅仅是提供服务；你是财务问题的解决者。你将直接与客户沟通，了解账户违约的根本原因，协商可持续的还款安排，并提供专业技能，帮助我们的客户重新走上正轨，同时推动福特信贷加拿大作为以客户为中心的贷款机构的声誉，提供个性化服务和专业技能
在福特信贷加拿大，你将在提升我们作为一流贷款机构的声誉方面发挥重要作用。你将在一个大型团队和广泛的加拿大福特/林肯经销商网络中工作，提供个性化服务和专业技能。你的主要职责包括评估信用资格申请，并通过电话直接与经销商协商信用条款。有效的沟通和分析能力对于这个职位的成功至关重要。理想的候选人还应了解信用、财务分析、销售、催收和关系管理
地点：虽然这个职位是全职远程办公，但候选人必须居住在或靠近阿尔伯塔省埃德蒙顿，并能够参加埃德蒙顿办公室的现场培训
候选人必须能够在我们的运营时间内灵活安排工作时间，包括周一至周四早上6:00至晚上7:00 MST，周五早上6:00至下午5:00 MST，周六早上7:00至中午1:00 MST
最初发布于喜马拉雅斯
查看英文原文
Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.
At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and a wide network of Canadian Ford/Lincoln dealers, providing personalized service and professional expertise. Your main responsibilities will include evaluating applications for creditworthiness and directly negotiating credit terms with dealers by phone. Effective communication and analytical skills are crucial for success in this role. Ideal candidates should also understand credit, financial analysis, sales, collections, and relationship management.
Location: While this role is fulltime remote, candidate must reside in or around Edmonton, AB, and be able to attend in person training at the Edmonton office.
Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.
Originally posted on Himalayas