Customer Support (UK)
关于 Picklebet,皮克勒比特是澳大利亚十大赛车，体育和电子竞技投注平台，为下一代玩家打造。我们快速创新，并在国际上扩张。这是你成为英国全新的支持团队成员的机会。最好的是，我们相信真正的工作-生活平衡。你将工作4天周，每周给你3个完整的假日充电，同时享受一个完全远程设置与季度亲身团队接手。这不是一个无聊的脚本帮助桌工作。你将处于实时数字体育和比赛产品的绝对核心。角色 作为客户支持运营商，你将成为 Picklebet 的声音，通过直播聊天和电子邮件提供高质量的同情感和实时支持。你将拥有：· 赢得我们的客户：自主直播聊टा和电子邮箱对话，解决从复杂的投注查询到技术故障，以速度和个性为基础。· 提供行业领先的支持：在快速发展的实时环境中与客户建立牢固关系，优先事项可以迅速转变。· 保证游戏安全：通过确定潜在的危害客户的迹象，遵循更安全的博程序，并帮助保持所有客户的安全和公平体验来支持我们的负责任博承诺。· 弥合技术差距：调查客户反，升级错误和改进机会，与团队合作以改善平台体验。· 与我们一起成长：这是一个真正进入游戏领域的职位，有机会作为英国运营规模取得进展。我们寻求的基本内容：· 在面向客户或服务角色方面的前经历 · 优秀的书面和口头沟通技能 ·强大的解决问题能力 · 专注细节的高度程度 · 在处理客户问题时保持冷静，同情和专业能力 · 自信在远程环境中独立工作 ·可靠的家庭工作设置和稳定的互联网连接 · 夜晚和周末的工作可用性 · 体育行业经验和/或对体育竞赛真正热爱：· 2年以上博彩，游戏，金融科技和其他快速发展的数字环境中的经验 · 使用 Zendesk,Jira 或 Confluence 等工具的经验 · 对比赛和运动的热情 ·描述角色的具体责任和职位功能为什么 Joi
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About Picklebet
Picklebet is a top 10 Australian racing, sports, and esports betting platform built for the next generation of players. We’re fast, innovative, and expanding internationally. This is your chance to be a member of our brand-new UK support team.
Best of all, we believe in true work-life balance. You’ll work a 4-day week, giving you 3 full days off every week to recharge, while enjoying a fully remote setup with quarterly in-person team catch-ups. This isn’t a boring, scripted helpdesk job. You’ll be at the absolute heart of a live, real-time digital sports and racing product.
The Role
As a Customer Support Operator, you’ll be the voice of Picklebet, delivering high-quality, empathetic, and real-time support via live chat and email.
You will have:
- Champion our customers: Own live chat and email conversations, solving everything from complex betting queries to technical glitches with speed and personality.
- Deliver industry-leading support: Build strong relationships with our customers while thriving in a fast-paced, real-time environment where priorities can shift quickly.
- Keep gaming safe: Support our Responsible Gambling commitments by identifying potential signs of customer harm, following safer gambling procedures, and helping maintain a safe and fair experience for all customers.
- Bridge the gap to tech: Investigate customer feedback, escalate bugs and improvement opportunities, and collaborate cross-functionally with teams to improve the platform experience.
- Grow with us: This is a genuine entry-level role into the gaming space with opportunities to progress as our UK operations scale.
What We're Looking For
Essential:
- Previous experience in a customer-facing or customer service role
- Excellent written and verbal communication skills
- Strong problem-solving skills
- High level of attention to detail
- Ability to stay calm, empathetic & professional when handling customer concerns
- Confidence working independently in a remote environment
- Reliable home working setup and stable internet connection
- Availability to work evenings and weekends
- Betting industry experience and/or a genuine passion for Sport & Racing
Nice to Have:
- 2+ years of experience in betting, gaming, fintech, or other fast-moving digital environments
- Experience using tools like Zendesk, Jira, or Confluence
- A passion for racing and sport
- Describe the specific responsibilities and job functions of the role
Why Join Picklebet?
You’ll be joining a top 10 Australian betting brand making serious waves internationally, with a genuine opportunity to help scale our new UK team from the ground up.
You’ll work on an innovative product across racing, sports and esports, gaining hands-on experience in a fast-moving, highly regulated digital industry where ideas turn into action quickly. As we continue to grow, so will your opportunities.
What really sets us apart is our team culture - collaborative, accountable, and full of people who take ownership, support each other, and genuinely care about doing great work.
Salary Band: £26,000 – £28,000
Originally posted on Himalayas