Risk Intelligence Manager
在 Signfyd,我们帮助商家通过与客户建立信任关系来自信地发展业务。我们的先进技术和一个真正投资于客户成功的团队结合，创造了无的购物体验，批准更多好的订单，保护收入，并让客户满意。在100多个国家数千名领先商家相信我们，每年都会安全处理数十亿笔交易。我们的员工是我们所做的一切核心，以承诺，同情心和创意推动我们的使命。加入我们，通过帮助网上零售商提供优质的客户体验和消除欺诈来促进安全，免受欺诈的贸易。了解我们的公司价值观 （这里）**职位标题：**风险智能经理 **部门：风险智力**Signfyd 的风险智能的组织负责主动检测和持续监控欺诈活动以缓解即时财务损失并保护投资组合健康。该团队与数据科学密切合作，通过提供模型输出的持续反和使用现实欺诈模式和商家反来确定增强领域，以提高机器学习 (ML) 模型性能。我们加强了检测机制，以减少商人和他们的客户之间的摩擦，同时促进收入。我们通过响应力和专业知识建立信任，促进更强大的商人关系。我们证明了预防欺诈解决方案在推动收入增长和降低损失方面的价值。**关于角色：** 在这个角色中，你将领导和发展一个团队的欺诈分析师，他们调查新兴威胁，应对欺诈事件，并转化行为见解为有效风险策略。你将加强让团队取得成功的人员，工具，过程和分析标准。这包括教练分析师，改进调查实践，建立最佳实践，帮助团队成员培养解决日益复杂的风险问题所需的技能。你将与数据科学，客户成功，产品和工程领域的风险领导和团队密切合作。共同将调查结果转化为可扩展的改进，以减少欺诈损失，支持智能冒险并改善客户体验。在这个角色中取得成功需要强大的领导力，分析能力和优势。
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At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values [here](https://www.signifyd.com/about/#values)!
**Job Title:** Risk Intelligence Manager
**Department: Risk Intelligence** The Risk Intelligence organization at Signifyd is responsible for proactively detecting and continuously monitoring fraud activities to mitigate immediate financial losses and protect portfolio health. This team partners closely with Data Science to improve machine learning (ML) model performance by providing continuous feedback on model outputs and identifying areas for enhancement using real-world fraud patterns and merchant feedback. We enhance detection mechanisms to reduce friction for merchants and their customers while driving revenue. We build trust through responsiveness and expertise, fostering stronger merchant relationships. We demonstrate the value of fraud prevention solutions in driving revenue growth and reducing losses.
**About the role:**
In this role, you will lead and develop a team of fraud analysts who investigate emerging threats, respond to fraud incidents, and translate behavioral insights into effective risk strategies. You will strengthen the people, tools, processes, and analytical standards that enable the team to succeed. This includes coaching analysts, improving investigative practices, establishing best practices, and helping team members develop the skills needed to solve increasingly complex risk problems.
You will partner closely with Risk leadership and teams across Data Science, Customer Success, Product, and Engineering. Together, you will turn investigative findings into scalable improvements that reduce fraud losses, support intelligent risk-taking, and improve customer experiences. Success in this role requires strong people leadership, analytical judgment, operational discipline, and the ability to communicate complex risk issues clearly to technical, business, and customer audiences.
At Signifyd, you will be part of a purpose-driven company dedicated to creating a dynamic and versatile work environment. Risk Intelligence is an integral part of our growing organization that values neighborly collaboration, passion, and inventiveness.
Responsibilities:
- Hire, coach, and performance-manage a team of fraud analysts, closing skill gaps and serving as the escalation resource for complex investigations and emerging attacks.
- Own and improve the standards, playbooks, and tools for incident response, case review, merchant onboarding, decision transparency, and rule design where historical data is limited.
- Turn investigative findings into clear recommendations for the teams responsible for business and customer outcomes, and represent Risk Intelligence in cross-functional initiatives.
- Partner with business-unit leaders, Data Science, Customer Success, Product, and Engineering to close capability gaps and turn fraud behaviors into durable signals, features, and model improvements.
- Support customer conversations as a fraud subject-matter expert, explaining risk decisions and sharing effective practices. Coach analysts to communicate risk insights clearly and build confidence presenting to customers.
Requirements:
- 3+ years of direct people management, including coaching and performance management, with a track record of building an effective team.
- 5+ years in ecommerce, payments, fraud prevention, or risk management, including fraud investigations and emerging-threat response.
- Advanced analytical judgment, including balancing fraud losses, customer experience, and intelligent risk-taking.
- Experience building operational standards, playbooks, and workflows, and the discipline to improve how a team works.
- Effective communication skills presenting to a variety of technical, business, and customer audiences
- Solid cross-functional experience partnering with data science, customer success, product, or engineering.
#LI-Remote
**Benefits in our US offices:**
- Discretionary Time Off Policy (Unlimited!)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- Company Social Events
- Signifyd Swag
**Compensation:**
_In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions._
**Base Salary Ranges by Pay Zone:**
- Tier 1 (NYC/SF Bay Area/Seattle): $120,000 – $140,000 annually
- Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $110,000 – $130,000 annually
- Tier 3 (US - All Other): $100,000– $120,000 annually
**Equity:** This role is eligible for a stock option grant of 1500 stock options, based on the position level and internal compensation guidelines.
**Bonus:** This role is eligible for an annual performance bonus of up to 10% of base salary.
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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