Consumer Support Professionals: Questionnaire on Administrative Workarounds
我们正在开展一项关于消费者面临的日常行政障碍的付费研究。我们希望了解人们面临的常见问题，他们如何尝试解决这些问题以及这些解决方案所涉及的隐藏成本。你的洞察力将帮助确定新软件或服务可以减轻这些负担的地方。通过我们的安全在线平台，整个任务都进行异步。谁是为了我们正在寻找有近期直接经验帮助消费者导航管理任务的成年人。我们欢迎客户支持专业人员，社会工作者，行政助理和专门志愿者。候选人应该感到舒适地区分观察到的事实与估计并对潜在软件解决方案提供建设性反。你会做什么？- 完成一个关于消费者的行政问题8个问题的书面调查。- 描述最近的一例匿名的问题。- 估计当前解决方案的时间，财务成本和频率。- 确定一个新的软件工具需要遵守的专业，法律或隐私限制。谁应申请 - 最近帮助消费者完成行政任务的专业或志愿经验。- 能够清楚地区分观察到的事实和估算之间的能力。- 自主提供详细的书面答案。- 承诺通过遗漏识别信息来维护消费者的隐私。报价11美元一次性准备参与吗？现在开始付费面试 https://terac.com/interview/start/r/f7f03cbd-2599-4d2e-813f98572be-685?utm_source=ashby_listing_description ABOUTACT_TERACT 泰拉克正在为人工智能构建世界上最大的被审核的人类专家池。研究人员，人工智能实验室和产品团队使用 Terac 招募，选和支付跨行业，语言和技能组的学习参与者。在 terac.com 或在@jointerac https://www.youtube.com/@jointerAC 上了解更多。
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WHAT WE'RE RESEARCHING
We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.
HOW IT WORKS
You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.
WHO THIS IS FOR
We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.
WHAT YOU'LL DO
- Complete an eight-question written survey about consumer administrative problems.
- Describe a recent, anonymous example of a recurring issue you have observed.
- Estimate the time, financial cost, and frequency of current workarounds.
- Identify professional, legal, or privacy limits that a new software tool would need to respect.
WHO SHOULD APPLY
- Recent professional or volunteer experience assisting consumers with administrative tasks.
- Ability to clearly distinguish between observed facts and estimates.
- Comfortable providing detailed written responses independently.
- Commitment to maintaining consumer privacy by omitting identifying details.
COMPENSATION
$11 one-time
READY TO PARTICIPATE?
Start your paid interview now https://terac.com/interview/start/r/f7f03cbd-2599-4d2e-872f-613be9852685?utm_source=ashby_listing_description
ABOUT TERAC
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.