高级经理，供应商成功-东南地区
Senior Manager, Provider Success- Southeast Region
在Counterpart Health，我们通过创新的初级护理工具Counterpart Assistant，正在改变医疗行业并提升患者护理质量。通过支持初级护理医生（PCP），我们能够通过早期诊断和慢性病的长期护理管理，以更低的成本为患者带来更好的治疗结果。
运营高级经理，供应商成功（南方）是负责在南方地区执行Counterpart全国供应商成功战略的区域负责人。该职位负责**供应商关系、团队绩效和市场层面的结果**，确保全国标准有效执行的同时，根据当地市场动态调整执行策略。
该职位负责**本地区的成果**，并作为市场特定供应商需求的主要升级处理点。
**作为高级经理，供应商成功，您将：**
**执行供应商成功战略**
- 执行全国供应商成功战略，实现区域绩效目标。
- 负责区域成果，包括供应商满意度、参与度、留存率和问题解决。
- 推动Counterpart Assistant在指定市场的广泛采用和持续使用。
- 应用全国性的指南和流程，同时根据本地供应商和市场的需求进行定制化执行。
**领导区域团队和供应商关系**
- 领导、指导和发展区域供应商成功团队，包括区域运营总监和客户经理。
- 与关键供应商合作伙伴建立和维护高管级关系。
- 指导团队制定账户级别的策略，优先安排日常工作，并达成区域目标。
- 负责区域人员配置、优先级和资源分配决策。
**推动市场执行与反馈**
- 识别个别诊所或市场特有的工作流程、实施和操作障碍。
- 制定并执行本地策略以消除障碍，提升供应商体验。
- 监控区域绩效趋势、风险和机会。
- 将系统性问题和洞察向上级管理层汇报，以获得企业级解决方案。
- 与区域临床、网络、增长和运营领导者合作，确保协调一致的执行。
**此职位的成功表现包括：**
- 强大的供应商关系以及区域内供应商满意度的可衡量提升。
- 有效执行全国供应商成功标准，并结合本地情况进行适应。
查看英文原文
At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart’s national provider success strategy across the South region. This role owns **provider relationships, team performance, and market-level outcomes**, ensuring national standards are delivered effectively while adapting execution to local market dynamics.
This role owns **results in-region** and serves as the primary escalation point for market-specific provider needs.
**As a Senior Manager, Provider Success, you will:**
**Execute Provider Success Strategy**
- Execute the national provider success strategy to achieve regional performance goals.
- Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution.
- Drive increased adoption and sustained use of Counterpart Assistant across assigned markets.
- Apply national playbooks and workflows while tailoring execution to local provider and market needs.
**Lead Regional Teams and Provider Relationships**
- Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.
- Build and maintain executive-level relationships with key provider partners.
- Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals.
- Own regional staffing, prioritization, and resource allocation decisions.
**Drive Market Execution & Feedback**
- Identify workflow, implementation, and operational barriers unique to individual practices or markets.
- Develop and execute local tactics to remove blockers and improve provider experience.
- Monitor regional performance trends, risks, and opportunities.
- Escalate systemic issues and insights to national leadership for enterprise-level resolution.
- Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution.
**Success in this role looks like:**
- Strong provider relationships and measurable improvements in provider satisfaction across the region.
- Consistent execution of national provider success standards with effective local adaptation.
- Increased adoption and value realization of Counterpart Assistant in regional markets.
- High-performing, well-coached regional teams with clear priorities and accountability.
- Timely identification and resolution of market-specific barriers impacting provider success.
**You should get in touch if:**
- You have a Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
- You have 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
- You have 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.
- You demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams.
- You have strong experience in operational design, process improvement, and change management.
- You have proven experience leading and influencing both direct and indirect teams.
- You have experience working with and influencing Primary Care providers.
**Preferred Qualifications**
- Experience supporting multi-state provider operations.
- Strong analytical skills to guide market-level decisions.
- Experience partnering with technology or product teams on tools supporting field execution.
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**Benefits Overview**:
- **Financial Well-Being**: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- **Physical Well-Being**: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- **Mental Well-Being**: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- **Professional Development**: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
_Additional Perks:_
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
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**About Counterpart Health:** In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
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#LI-REMOTE
_Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an_ [_E-Verify_](https://e-verify.uscis.gov/esp/media/resourcesContents/E-Verify_Participation_Poster.pdf) _company._
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$146,200—$190,000 USD