客户成功经理，律师事务所
Customer Success Manager, Law Firms
职位地点：远程办公
出差要求：20-25%
我们是 Proof，一家成立于 2017 年的高增长法律科技初创公司。我们提供业界领先的法律服务平合，被数千家律师事务所和物业管理部门使用。我们的平台使律师事务所和催收方能够获得高效、透明且易于使用的法律和文件交付服务，这些服务传统上难以获得。我们正在努力在今年将业务规模翻倍，并组建一支团队来帮助我们快速扩展。
我们欢迎来自不同背景的人士，他们渴望共同打造一个法律服务可及、负担得起且高效的未来。如果你有好奇心、热情和协作精神，希望在这一过时的行业中推动变革，我们希望你加入我们的团队。
职位简介
我们正在寻找一位具有商业思维的客户成功经理，负责管理一组律师事务所客户的留存和增长。你将建立高管关系，发现扩展机会，并扩大 Proof 的客户支出份额，而不仅仅是维持基本运营。这是一个与收入挂钩的职位，而不是支持或入职岗位，你将与客户经理紧密合作，将新客户转化为长期、持续增长的合作关系。
你将负责
· 负责你所管理的律师事务所客户的留存和增长，保护收入并扩大 Proof 的客户支出份额。
· 识别办公室、律师、专业领域和司法管辖区中的空白市场，并将其转化为扩展收入。
· 与事务所负责人、合伙人和运营负责人建立多线关系，并主导以成果和增长为导向的战略业务评审。
· 监控使用量、收入和客户情绪，尽早发现风险，并与客户经理合作将新客户引入持续生产。
· 维护基于证据的扩展管道和组合预测，协调升级流程，同时保持客户和内部团队的一致性。
你将带来的能力
· 具有 5 年以上客户成功、客户管理、销售或其他面向客户的商业岗位经验。
· 有将客户洞察转化为合格、成交的扩展收入的记录，而不仅仅是留存。
· 能够赢得事务所负责人和合伙人的信任，而不仅仅是日常联系人。
· 能够适应 20-25% 的出差频率，用于现场客户拜访、活动和内部会议。
查看英文原文
Location: Remote
Travel required: 20-25%
We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.
We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.
About the Role
We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships.
What You'll Do
- You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet.
- You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue.
- You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth.
- You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production.
- You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned.
What You'll Bring
- You have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
- You have a track record of turning account insight into qualified, closed expansion revenue, not just retention.
- You build credibility with firm owners and managing partners, not just your day-to-day contact.
- You're comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings.
- You treat customer success as revenue protection and growth, and you own your commitments end to end.
Bonus points: experience with law firms, legal technology, or usage-based/consumption revenue models is a plus.
Compensation
- Full-time, salaried position
- Compensation: $130,000-$150,000 OTE
Benefits
- Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
- Paid time off and paid holidays
- Work-from-home stipend
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
Originally posted on Himalayas