Patient Success Specialist
士生活方式 Rx 是一项精确的生活方式医疗实践，将医学专业知识与团队基础方法结合在一起，包括个人和团体医疗访问，营养辅导，教育和数字跟踪。我们目前正在寻找位于英国哥伦比亚省的患者成功专家加入我们的团队。这是一个100%远程职位，定期工作时间是从上午11:00到下午7:00太平洋时间，周一至星期五。候选人必须居住在英国哥伦比亞并可持续工作这些小时。责任包括：· 引入和登陆 Lifestyles2型糖尿病逆转和代谢健康计划中的病人。·及时回应患者的询问，确保他们获得正确的服务和/或资源，包括必要时建议提供额外的服务来支持他们的缓解之旅。·在登录过程中为新病人提供专业的支持，确保无过渡和积极经验。· 培养并保持强有力的关系，使 LifestyleRx 成为其反转之路所需的一切可信的服务提供商。· 协助调节群体医疗访问，包括但不限于监控群体聊天，呈现每周的视频内容，支持有视频会议连接问题患者等。· 帮助 LifestyleRx 实践人员 （医生和注册饮食师）进行患者询问，取消约会或重新安排等。· 跟踪诊所和/或实验室以帮助解决通信/传真问题，缺失结果或推。· 如需其他专项任务。你是一个人：· 对身边的人表现出高度同情和同情。·具有强大的职业诚信和积极主动态度的工作道德。·优秀的组织技能，有效管理任务和优先事项。·适应更快的虚拟环境中改变优先事项并有效地管理时间。·发展和维护协作合作关系，促进团队合作和合作。·拥有强有力的沟通能力，书面和口头，使得与团队成员和患者进行有效互动。资格包括：·必须居住在英国哥伦比亚省，并在太平洋时间周一至星期五下午11:00-7:00之间可工作。· 强大的计算机熟练和能够休息的能力。
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LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach that includes one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist based in British Columbia to join our team.
This is a 100% remote position, with regular working hours of 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday. Candidates must reside in British Columbia and be available to consistently work these hours.
Responsibilities will include:
- Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal and Metabolic Health Programs.
- Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission.
- Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.
- Foster and maintain strong relationships that establishes LifestyleRx as the trusted service provider for all things required for their reversal journey.
- Assist moderating group medical visits, which includes, but not limited to, monitoring group chats, present weekly video content, support patients with videoconferencing connectivity issues, and etc.
- Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient enquiries, appointment cancellations and/or rescheduling, and etc.
- Follow up with clinics and/or labs to help resolve communication/fax issues, missing results, or referrals.
- Other ad hoc tasks as required.
You are a person who:
- Demonstrates a high level of empathy and compassion towards those around you.
- Has a strong work ethic characterized by professional integrity and a positive, proactive attitude.
- Excellent organizational skills, effectively managing tasks, and priorities.
- Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.
- Develops and maintains collaborative working relationships, promoting teamwork and cooperation.
- Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.
Qualifications include:
- Must reside in British Columbia and be available to work 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday.
- Strong computer proficiency and an ability to quickly learn new programs and technology.
- Prior experience in healthcare, patient support, customer success, or a similar role would be an asset but is not required.
What we offer:
- 100% remote working environment.
- Competitive salary, including benefits and starting 3 weeks vacation.
Salary: 55K - 65K CAD a yearOriginally posted on Himalayas