客户账户经理
Client Account Manager
- 主动识别、推进并完成现有客户群中的追加销售和交叉销售机会，推动客户账户增长并达成季度收入目标。
- 负责完整的续约流程，协商合同条款和价格以达成或超越预算的续约目标。
- 领导新客户的入职流程，并制定长期的账户增长计划，将产品使用情况与客户目标和扩展潜力相匹配。
- 快速有效地解决客户问题，利用每次互动加强关系并发现更多需求。
- 通过定期的咨询式沟通建立并维护良好的客户关系——了解客户的目标和挑战，并将PracticeMatch定位为值得信赖的合作伙伴。
- 推动PracticeMatch产品套件的更广泛应用，提高客户投资回报率，增强续约可能性，并挖掘新的追加销售机会。
- 管理合同并确保账单准确性。
- 在专有数据库中记录客户沟通内容，并与管理层协作解决现有和预期的问题。
- 维护所有分配账户的准确CRM数据以及管道/预测记录，以支持销售报告和区域规划。
- 根据需要前往客户现场、医生展会和供应商展会，建立关系并发现增长机会。
- 在客户面前展现出专业、咨询式的销售形象——在压力下保持耐心、礼貌、亲和力和快速应变能力。
- 本科学位（学士学位）来自四年制大学或学院，且至少有3年的客户管理（含销售）经验，或拥有副学士学位且至少有5年的客户管理经验。
- 至少3年的客户管理、销售或客户成功经验，工作环境为B2B领域，且有明确的达成增长、追加销售或留存目标的业绩记录。
- 有医生招聘经验者优先，但非必需。
- 熟练使用Microsoft Office套件（包括Excel和Word）以及CRM/管道管理工具。
- 在承担配额或目标驱动的角色中，有明确的达成或超越销售、续约或追加销售目标的业绩记录，具备合同续约和价格谈判的出色技能。
- 自我驱动、积极主动、具有竞争力，能够在最少监督的情况下实现个人和团队目标。
- 能够快速建立可信度和信任感，平衡客户倡导与业务目标。
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- Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets.
- Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets.
- Lead new client onboarding and build long-term account growth plans that map product usage to client goals and expansion potential.
- Resolve client problems quickly and effectively, using every interaction to strengthen the relationship and uncover additional needs.
- Build and maintain strong client relationships through regular, consultative contact — understanding client goals and challenges and positioning PracticeMatch as a trusted partner.
- Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface new upsell opportunities.
- Maintain contracts and ensure billing accuracy.
- Document client communications in the proprietary database and collaborate with management to address existing and anticipated concerns.
- Maintain accurate CRM data and pipeline/forecast records for all assigned accounts to support sales reporting and territory planning.
- Travel to client locations, physician shows, and provider shows to build relationships and identify growth opportunities, as needed.
- Exhibit a professional, consultative sales presence with clients — remaining patient, courteous, personable, and quick-thinking under pressure.
- Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management (with sales) experience, or an Associate's degree with at least 5 years of Account Management experience.
- 3+ years of experience in account management, sales, or customer success in a business-to-business (B2B) environment, with a demonstrated track record of meeting growth, upsell, or retention targets.
- Physician recruitment experience preferred but not required.
- Proficiency with Microsoft Office Suite (including Excel and Word) and CRM/pipeline management tools.
- Proven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role, with strong negotiation skills for contract renewals and pricing discussions.
- Self-motivated, assertive, and competitive, with the ability to achieve individual and team goals with minimal oversight.
- Ability to build credibility and trust quickly, balancing client advocacy with a results-oriented, revenue-focused mindset.
- Experience using AI tools a plus (Claude, Copilot, etc.)
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Due to our continued growth, we are hiring for a Client Account Manager to join PracticeMatch, an M3 company.
About the Business Unit:
PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.
As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.
Originally posted on Himalayas