产品支持工程师 100% 远程办公
Product Support Engineer 100% WFH
产品支持工程师是一个喜欢技术方面但偶尔也喜欢与人交流的人。你需要具备调查技术问题并将其传达给他人能力。当有人在自动化过程中遇到挑战时，他们会找到我们。
你将能够接触到各种资源。利用这些工具，我们期望你大胆且深入地参与我们RPA产品的可支持性相关工作。
如果你喜欢复杂的挑战和前沿技术，这个职位适合你。
职责
· 与客户互动，调查他们可能遇到的技术问题，并解决该问题或将其升级到产品团队。（期待你在技术层面受到挑战！）
· 你的主要技术重点将是我们产品的基础设施和部署。
· 典型的客户互动可能包括调查错误、排查部署问题、处理停机等。
· 搭建调试环境，探索产品，并培养支持能力的知识。
· 你会对支持团队进行指导和知识分享。
· 具有排查和管理网络的经验（HTTPS、网络诊断等）。我们所有的技术都有基于Web服务器的组件，并且高度依赖HTTPS。
· 具有Web服务器技术的知识和经验（有IIS经验者优先）。
· 具有类Unix系统管理经验（我们期望你能排查和配置运行在类Unix操作系统上的软件）。
· 具有在云托管环境中工作的经验（Azure、AWS等）。这包括搭建测试环境，并为客户提供建议。
· 具有容器化技术的经验（Kubernetes优先，Docker也可以）。
· 具有编写脚本的经验。
· 具有与客户和组织合作的实际经验
- 英语书面和口语流利是必须的，掌握其他语言是加分项
- 英语：高级 80% - 90%
我们是一家具有前瞻性思维的数字流程咨询公司、实施商和外包商，在销售计划、预测、激励薪酬、总薪酬和后台管理领域具有专业技能。
最初发布于喜马拉雅山
查看英文原文
The Product Support Engineer is someone who enjoys the technical side of things but likes talking to people every once in a while. You will need the ability both to investigate technical problems and communicate them to others. When someone has a challenge on their automations, they come to us.
You will have access to a wide array of resources. With these tools, we expect you to be bold and immersed in all manners related to the supportability of our RPA products.
If you like complex challenges, cutting edge technologies this would be the role for you.
Responsibilities
· Engage with customers, investigate technical issues they may have, and either solve the issue or escalate them to the product team. (Expect to be challenged on a technical level!)
· Your primary technical focus will be on the infrastructure and deployment of our products.
· Typical customer engagements can include investigating bugs, troubleshooting deployments, handling outages, etc.
· Set up environments for debugging, explore products, and cultivating supportability knowledge.
· You will mentor and knowledge share with the support team.
· Experience with troubleshooting and administrating networks (HTTPS, network diagnostics, etc). All our technologies have web server-based components and rely heavily on HTTPS.
· Demonstrated knowledge and experience with Web Server technologies (experience with IIS is a plus).
· Unix-like administration experience (We expect you to be able to troubleshoot and configure software running on a Unix-like operating system).
· Experience working in a cloud hosted environment (Azure, AWS, etc). This includes setting up testing environments, and advising customer on their setups.
· Experience with containerization technologies (Kubernetes is preferred, but Docker is okay).
· Experience in writing scripts.
· Demonstrated experience working with customers and organizations
- Fluent written and spoken English is mandatory, fluency in any other language is a plus
- English: Advanced 80% - 90%
We’re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.
Originally posted on Himalayas