在家办公 - 客户服务代表
WFH - Customer Service Rep
我们与美国各地的工会、信用合作社和协会合作，为他们的成员提供长期福利计划，旨在保护他们的家庭。我们的工作围绕着支持普通人，并帮助他们获得可以信赖的保障。
随着业务的持续扩展，我们正在寻找有动力、可靠且喜欢与人打交道的人。
你将与符合福利条件的家庭联系，以清晰直接的方式引导他们了解自己的选择。此职位为全远程办公，专注于提供顺畅专业的客户体验。
- 通过Zoom与客户会面，审核可用的福利
- 准确完成并管理所有文件
- 与客户保持持续沟通和跟进
- 与团队合作提高效率和整体服务质量
你具备的条件
- 在加拿大/美国合法工作资格
- 高中文凭或同等学历
- 有客户服务或与客户打交道的经验者优先
关键特质
- 强大的沟通和人际交往能力
- 有条理，注重细节
- 能够适应远程工作并管理自己的时间
- 思维敏捷，具有解决问题的思维模式
- 团队合作精神，积极的态度
你能获得的
- 全面的福利包（包括牙科、处方药、旅游等）
- 远程工作的灵活性
- 持续的培训及明确的晋升机会
- 绩效奖金和激励旅行
- 支持你成长的团队环境
最初发布于Himalayas
查看英文原文
Who We Are
We partner with unions, credit unions, and associations across the US to provide their members with long-term benefit programs designed to protect their families. Our work is centered around supporting everyday people and helping them secure coverage they can rely on.
As we continue to expand, we're looking for individuals who are motivated, dependable, and enjoy working with people.
What You'll Do
You'll connect with families who are eligible for benefits and walk them through their options in a clear, straightforward way. This role is fully remote and focused on delivering a smooth, professional client experience.
- Meet with clients over Zoom to review available benefits
- Accurately complete and manage all documentation
- Maintain ongoing communication and follow-ups with clients
- Work with your team to improve efficiency and overall service
What You Bring
- Legally able to work in Canada/USA
- High school diploma or equivalent
- Previous experience in customer service or working with clients is an asset
Key Traits
- Strong communication and people skills
- Organized with solid attention to detail
- Comfortable working remotely and managing your time
- Quick thinker with a problem-solving mindset
- Team player with a positive attitude
What You'll Get
- Full benefits package (dental, prescriptions, travel, and more)
- Work-from-home flexibility
- Ongoing training with clear advancement opportunities
- Performance-based bonuses and incentive trips
- A team environment that supports your growth
Originally posted on Himalayas