同行评审运营专员 - 2年合同
Peer Review Operations Specialist - 2 Year FTC
此职位为全远程办公/居家办公。申请者须位于英国。此职位为2年期合同制。
岗位概述
作为同行评审运营专员，你需要自信且高度自律，以持续改进的文化为动力。你具备出色的沟通能力，是自然的团队合作者，能够跨团队有效协作，并在快节奏环境中对多个截止日期负责。
向同行评审运营经理汇报，你是同行评审运营团队的一员，负责维护高效的同行评审流程，确保供应商的高标准表现，并为作者、编辑和评审人员提供良好的体验。你将执行所有同行评审里程碑的周转时间基准，以保护流程的完整性，确保出版的及时性和质量。你在工作中有高标准的职业操守，享受与来自不同文化背景和工作环境的国际同事合作。你将积极寻找部门活动中的持续质量改进机会，并成为PLOS愿景、使命和品牌的有力倡导者。
职责
投稿管理
- 确保所有投稿的及时高效同行评审
- 确保供应商、客户支持或其他PLOS同事提出的查询或问题得到专业处理并在规定时间内解决，或根据需要适当升级
- 识别并消除投稿障碍，必要时与PLOS内部同事协作
- 主动发现流程低效、差异或积压，诊断持续性问题
- 确保稿件符合要求并遵循现行政策和程序
流程
- 解决持续存在的稿件、流程或系统问题，提供专业知识和建议，并根据情况判断是否解决问题或升级至同行评审运营经理或其他同事
- 主动提出基于数据的建议，推动期刊运营和流程改进，向同行评审运营经理汇报
- 确保标准期刊流程按既定方式运行，在同行评审运营经理批准后实施和采用流程更新
项目
- 根据要求参与流程项目并发起提案，承担运营相关工作
查看英文原文
This position is fully remote/home based. Applications will be accepted from candidates based in the UK. This is a 2 Year FTC.
Role Summary
As a Peer Review Operations Specialist, you are a confident and highly organized self-starter, motivated by a culture of continuous improvement. You’re an excellent communicator and a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.
Reporting to the Peer Review Operations Manager, you work as a member of the Peer Review Operations team to maintain efficient peer review workflows, ensure high vendor performance standards, and uphold excellent contributor experience for authors, editors, and reviewers. You will enforce turnaround time benchmarks for all peer review milestones to protect process integrity and ensure timeliness and quality of publication. You will have high standards of professional conduct in the workplace, and enjoy working with international colleagues from a range of cultures and settings. You will seek out opportunities for continuous quality improvement in department activities and be an effective champion of the PLOS vision, mission, and brand.
Responsibilities
Submission Management
- Ensure the timely, efficient peer review of all submissions
- Ensure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately
- Identify and remove barriers to submission, working collaboratively with colleagues across PLOS as required
- Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues
- Ensure that manuscripts meet requirements and follow current policies and procedures
Workflows
- Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriate
- Proactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations Manager
- Ensure standard journal workflows are maintained as established, implementing and adopting process updates when approved by the Peer Review Operations Manager
Projects
- Contribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations Manager
- Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs
Other
· Contribute to other operational research outputs related to PLOS’s mission where required, so that our journal workflows are optimised to encourage scientific openness and transparency
Knowledge and Skills
Essential
- Prior experience in peer-reviewed schololarly publishing
- Excellent communication and presentation skills, both written and oral
- Growth mindset with a collaborative, team player mentality
- An ability to maintain a positive and professional customer service attitude
- Able to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settings
- Knowledge of Excel, Word, file types and file conversions
- Able to work under tight deadlines whilst achieving a high standard of quality and accuracy
- Able to set priorities and work independently
- Upholds high standards of professionalism in the workplace
- Embraces change with a positive attitude
- An interest in science and in advancing scientific knowledge
Desirable
- Knowledge of and expertise with peer review and manuscript management database systems; proficiency with Editorial Manager a plus
- Knowledge of customer relationship management (CRM) software such as Salesforce
- Awareness of and commitment to open science
Physical Requirements and Work Environment
- Prolonged periods stationary at a desk and working on a computer.
- Some domestic and international travel required.
Qualifications
· A university degree or equivalent experience
The base salary range we've established for these positions is £27,000- £30,000. PLOS also offers a comprehenseive benefits package sumarized below.
BENEFITS:
US:
- 401k with employer match
- Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
- Paid Vacation, 11 public holidays and sick leave
- Parental leave
- Birthday and three winter holidays days off
- Short term and long term disability insurance
- 2 days paid time off for volunteering per year
- Fully remote work environment with stipend on joining for home office
About PLOS
Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.
Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.
We’re committed to equal opportunity
We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.
Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.
Visit to learn more.
The base salary range we’ve established for these positions is (UK) £35,000- £39,000. PLOS also offers a comprehensive benefits package summarized below.
BENEFITS:
UK:
- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Pension with up to 10% employer match
- 25 days holidays, market competitive Maternity and Paternity leave
- Birthday and three winter holidays days off
- 2 days paid time off for volunteering per year
- Fully remote work environment with stipend on joining for home office
About PLOS
Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.
Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.
We’re committed to equal opportunity
We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.
Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.
Visit to learn more.
The base salary range we’ve established for these positions is (UK) £27,000- £30,000. PLOS also offers a comprehensive benefits package summarized below.
BENEFITS:
UK:
- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Pension with up to 10% employer match
- 25 days holidays, market competitive Maternity and Paternity leave
- Birthday and three winter holidays days off
- 2 days paid time off for volunteering per year
- Fully remote work environment with stipend on joining for home office
About PLOS
Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.
Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.
We’re committed to equal opportunity
We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.
Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.
Visit to learn more.
To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.
Originally posted on Himalayas