Medevac Specialist
关键护理和运输案例经理工作模式：远程工资：28,500英£31,000+综合福利工作模式：4日，4日休息你准备好在职业生涯中迈出下一步并产生有意义的影响吗？我们正在寻找一个关键护航和运输案件经理加入我们的专家团队，支持世界各地的成员复杂和危险情况下。这是一个独特的机会来在快速发展的国际化环境中工作，管理高价值和敏感的案件，同时发展你的保险和医疗领域的专业知识。关于角色 在这个角色中，你将承担复杂的医疗案件，包括疏散，遣返和关键护理场景。与我们的医疗团队，提供商和内部利益相关者密切合作，你将确保情况得到有效，专业和同情地管理。你还将发挥支持和指导年轻案例经理的关键作用，为团队发展和服务卓越做出贡献。这是一个非常有价值的工作，在一些最关键时刻你的工作直接影响人们。关键责任 · 管理复杂的案件，包括：· 医疗疏散和遣返 （商业和航空救护车）· 集中治疗和高度依赖的入院 ·长期住院病例 （9天以上）· 高风险的国家入院和私人医院疏散 · 死者遗体回归 · 与医疗专业人员合作审查和管理正在进行的案件 ·与所有利益相关方保持清晰，专业沟通 ·确保满足所有服务水平协议 (SLA) 和关键绩效指标 (KPIs) ·准确更新财务储备和成本预测 ·审查并批准运输账单，保证准确性和及时支付 ·在需要的情况下支持客户服务和药品案例 ·确定和升级风险，问题或服务改善 ·向年轻团队成员提供指导，辅导和支持 我们正在寻找什么 · 处理索赔，案件管理或高节奏的客户服务环境中的经验 · 2年以上索赔/案例管理经验，OR · 3年以上客户服务经验 （联系中心优先）· 专业，同情心态的沟通技能 · 在压力下管理复杂敏感情况的能力 · 优秀的组织和决策能力 · 一个积极的和团队主动。
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Critical Care & Transport Case Manager
Working Model: Remote
Salary: £28,500 – £31,000 + comprehensive benefits
Working Pattern: 4 on, 4 off
Are you ready to take the next step in your career and make a meaningful impact? We’re looking for a Critical Care & Transport Case Manager to join our expert team, supporting members around the world during complex and critical situations.
This is a unique opportunity to work in a fast-paced, internationally focused environment, managing high-value and sensitive cases while developing your expertise within the insurance and healthcare space.
About the Role
In this role, you’ll take ownership of complex medical cases, including evacuations, repatriations, and critical care scenarios. Working closely with our Medical Team, providers, and internal stakeholders, you’ll ensure cases are managed efficiently, professionally, and with empathy.
You’ll also play a key role in supporting and mentoring junior Case Managers, contributing to team development and service excellence.
This is a highly rewarding role where your work directly impacts people during some of their most critical moments.
Key Responsibilities
- Manage complex cases including:
- Medical evacuations and repatriations (commercial and air ambulance)
- Intensive care and high-dependency admissions
- Long-term inpatient cases (9+ days)
- High-risk country admissions and private hospital evacuations
- Repatriation of mortal remains
- Collaborate with medical professionals to review and manage ongoing cases
- Maintain clear, professional communication with all stakeholders
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met
- Accurately update financial reserves and cost projections
- Review and approve transportation invoices, ensuring accuracy and timely payments
- Support with customer service and pharmaceutical cases when required
- Identify and escalate risks, issues, or service improvements
- Provide guidance, coaching, and support to junior team members
What We’re Looking For
- Experience in claims handling, case management, or a high-paced customer service environment
- 2+ years claims/case management experience, OR
- 3+ years customer service experience (contact centre preferred)
- Strong communication skills with a professional, empathetic approach
- Ability to manage complex, sensitive situations under pressure
- Excellent organisational and decision-making skills
- A proactive and team-oriented mindset
Desirable:
- Experience in insurance, healthcare, or assistance environments
- Knowledge of claims processes and policy interpretation
- Additional language skills
Working Pattern
- Training: Monday – Friday, 09:00 – 17:30
- Post-training transition: 5 on / 2 off (including approx. 1 in 3 weekends) with shifts between 08:00 – 20:30
- After probation: 4 on / 4 off, 08:00 – 20:00
What We Offer
- Fully remote working
- Structured training and ongoing support to help you succeed
- Opportunity to gain experience within international private medical insurance
- A collaborative, professional, and supportive working environment
Benefits Package
- Bupa dental cover to support your oral health
- Health Shield cash plan (including optical and everyday healthcare)
- Comprehensive travel insurance for added peace of mind
- Royal London pension scheme to support your future
- Death in service benefit for financial protection
- Paid volunteer days to give back to causes that matter to you
- Birthday day off + Christmas Eve off
- 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)
Why Join Us?
You’ll be joining a team of experienced, supportive, and dedicated professionals, with real opportunities to learn, grow, and advance your career.
At IMG, we’re committed to helping you realise your potential — whether you’re looking to advance your career or take on a new challenge, this is the place to do it.
Apply today and take the next step in your career.
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Originally posted on Himalayas