企业旅行顾问,VIP - 远程美国
Corporate Travel Advisor, VIP - Remote US
代表我们的客户进行招聘,客户是奢华旅游行业的领军企业
可以是美国任何地方 - 全远程职位
寻找一位VIP企业旅行代理加入一家世界级的旅行社,该旅行社在其产品组合中拥有知名品牌。客户已有25年以上历史,在旅行行业中以一流的服务引领行业,代表世界上最著名的奢华品牌。我们正在寻找一位有自我驱动力的人,曾管理过高净值客户,并了解他们的需求。需要有3年以上旅行社经验,能够迅速上手并成为紧密团队的一员。
职责与要求
- 作为自我驱动者、积极主动且专业地管理奢华企业客户的组合
- 为客户定制专业、准确、成本效益高的旅行安排,符合公司指导方针和客户服务卓越标准
- 能在快节奏的工作环境中多任务处理,有时尚行业经验者优先
- 根据公司差旅指南,为客户的航班、酒店、租车、火车、旅游和地面安排找到最低价格
- 收集用于财务报告的相关数据
- 遵循并提出改进建议,涉及客户服务、PNR和客户资料记录、出票、开票、出勤、工作准确性等方面
- 对每条记录负责直至出发,确保所有细节(包括座位分配、餐饮偏好、升级等)都达到客户的满意
- 研究并提供解决方案,解决客户在安排过程中遇到的任何旅行相关问题,全程管理并参与
- 熟悉所有航空公司规则和规定、票价和票价要求,并准确应用于所有旅行安排
- 保持对培训、技术、趋势和行业知识的更新(包括Sabre)
- 熟悉并理解转机和换票流程
- 必须具备优秀的沟通技巧,喜欢与高级别的VIP客户合作
- 对时尚行业充满热情者优先考虑
- 确保实现生产目标,客户账户处于增长模式
技能与资格:
- 3年以上Amadeus GDS知识和熟练操作经验
- 3年以上旅行行业经验,曾为VIP客户提供服务
- 专家级水平
查看英文原文
Recruiting on behalf of our client who is a leader in the LUXURY TRAVEL INDUSTRY
CAN BE ANYWHERE IN USA- Fully Remote Position
Looking for a VIP Corporate Travel Agent to join a world class travel agency with well-established brands in their portfolio. Our client has been around for over 25 years leading the travel industry with best-in-class service representing the world's most iconic luxury brands. We are looking for a self-starter, who has managed high net worth clients previously and understands what they are looking for. Someone has 3+ years of agency experience who can hit the ground running and be a part of a close knit team.
Duties And Responsibilities
- Manage a portfolio of luxury corporate clients as a self-starter, proactive and professionalism.
- Curate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service
- Ability to multi-task in fast-paced work environment, experience in fashion a plus
- Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
- Collect the relevant data required for financial reporting
- Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
- Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
- Researches and provides solutions to any travel related problem clients may have experienced with arrangements made with total management awareness and participation
- Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
- Keeping up to date on training, technology, trends and industry knowledge (including Sabre)
- Has knowledge of and understanding of re-routing and exchange processes
- Must have excellent communication skills and enjoy working with senior level VIP's
- Passion for the fashion industry is a bonus
- Ensuring productivity targets are achieved and accounts are in growth mode
Skills & Qualifications:
- 3+ years Amadeus GDS knowledge and proficiency.
- 3+ Years of experience in the travel industry and worked with VIP clientele
- Expert knowledge on corporate pricing with client discounts
- Knowledge of ticketing transactions is preferred
- Proficient with International itineraries and rate structures
- Knowledge of online booking tools (Concur preferred)
- Experience in managing and communicating with premium business travelers
- You are conscientiousness, flexible and detail-oriented
- Demonstrate ability to problem solve and take initiative to support client and team
- Strong interpersonal skills with internal teams and external stakeholders
- Highly solution-oriented and strong ability to build relationships with clients
- Willingness to learn, grow and evolve with the team. We are open to new ideas and expect the team to be too!
- Strongly reliable and a strong focus on assisting and completing client requests.
The Package:
$65,000 - $75,000 annual base salary
Full Benefits: health, dental and vision
15 vacation days
All technology provided
Fully remote
Shifts:
Monday – Friday 9:30 AM – 6:30 PM EST
No on-call hours, no weekends
Originally posted on Himalayas