客户成功经理
Customer Success Manager
描述：客户成功经理 (CSM) 在美国管理战略客户组合，确保他们从 Webbing 的连接解决方案中获得可衡量的业务价值，同时建立长期合作伙伴关系.CSM 作为整个客户生命周期中的可靠顾问从部署和上机到采用，增长和更新密切与销售，产品，工程，客户运营和支持合作。关键责任：客户成绩管理 · 与客户利益相关者和执行赞助商建立信任关系。·制定和执行符合客户业务目标的客户成败计划。· 推动客户的采用，保留，满意度和长期增长。·监测客户健康，使用趋势和业务结果。· 确定客户风险并主动制定减轻计划。· 在 Webbing 内部作为主要客户倡导者。客户生命周期管理。·协调客户上线和部署活动。·确保成功实施 Webbing 产品和服务。·定期进行客户随访会议。·领导执行商业审查 (EBR) 和战略规划会话。·追踪承诺并确保及时对行动项目进行跟进。业务增长 ·与销售合作伙伴以识别扩张和跨销售机会。· 支持战略账户规划和客户增长倡议。· 促进采用新产品和平台功能。运营卓越性 · 保持准确的客户记录和 Salesforce 帐户卫生。· 文件客户架构，利益相关者和成功计划。·监测 SIM 使用，数据消耗和服务趋势。· 与客户操作和支持协调运营请求。· 在事件和主要服务活动中确保及时沟通。客户网站访问 ·定期前往美国各地的客户地点。· 进行现场执行商业评论，研讨会，部署会议和关系建设访谈。·通过面对面的参与加强高管关系。·支持客户战略举措和关键业务里程碑。要求 · 5年以上在客户成功，账户管理，技术帐户管理，项目管理或类似面向客户角色方面的经验。· 经历管理企业或 B2B 客户。·优秀沟通，演示和工作；
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Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, growth, and renewal—working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
- Build trusted relationships with customer stakeholders and executive sponsors.
- Develop and execute Customer Success Plans aligned with customer business objectives.
- Drive customer adoption, retention, satisfaction, and long-term growth.
- Monitor customer health, usage trends, and business outcomes.
- Identify customer risks and proactively lead mitigation plans.
- Act as the primary customer advocate within Webbing.
Customer Lifecycle Management
- Coordinate customer onboarding and deployment activities.
- Ensure successful implementation of Webbing products and services.
- Conduct regular customer cadence meetings.
- Lead Executive Business Reviews (EBRs) and strategic planning sessions.
- Track commitments and ensure timely follow-up on action items.
Business Growth
- Partner with Sales to identify expansion and cross-sell opportunities.
- Support strategic account planning and customer growth initiatives.
- Promote adoption of new products and platform capabilities.
Operational Excellence
- Maintain accurate customer records and Salesforce account hygiene.
- Document customer architecture, stakeholders, and success plans.
- Monitor SIM usage, data consumption, and service trends.
- Coordinate operational requests with Customer Operations and Support.
- Ensure timely communication during incidents and major service events.
Customer Site Visits
- Travel regularly to customer locations across the United States.
- Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
- Strengthen executive relationships through face-to-face engagement.
- Support strategic customer initiatives and key business milestones.
Requirements
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
- Experience managing enterprise or B2B customers.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational, analytical, and project management abilities.
- Experience with Salesforce or similar CRM platforms.
- Professional English (spoken and written).
- Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.
Preferred Qualifications
- Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
- Experience managing strategic or global enterprise customers.
- Knowledge of APIs, eSIM technologies, or connectivity platforms
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role
- Medical benefits
Originally posted on Himalayas