Remote Customer Service Representative
你喜欢帮助人们解决问题吗？在这个远程角色中，客户需要帮助订单时，你将是客户的依赖者。无论是在追踪包裹，返回物品，回答保证问题或找到合适的汽车部件，你都会帮助客户找到他们需要的答案和解决方案。每次电话带来不同的东西，让你有机会在提供优秀的客户体验的情况下轻松一些人的日子！候选人必须居住于佛罗里达州，乔治亚州，俄俄州，田纳西州或德克萨斯州！付款：起薪为15.50美元/小时，可能根据你的汽车知识，教育和经验获得更多的报价。终极率将根据面试过程确定。职位：全日制，远程定期工作时间* · 月星期五：下午3:30时 ET·午夜 ET·轮回休息日：周二，周三或周四 · 每次星期六：上午9:00时 ET 培训时间：第7周 · 月周五：下月12:30时 ET•手动培训以为你做好成功准备。* 过期：需要在通话量高峰期间。工作功能：· 使用公司提供的设备和我们的 Talkdesk 应用程序，你将处理客户的进来电话并提供友好的专业服务，同时解决售后相关问题和关切。· 其他任务应按需分配。技能和要求：· 高速电缆互联网25mb 计划最低限度 （无 DSL）· Windows 基于计算机系统和网络导航的熟练能力 · 能够听取，理解客户需求并使用可用的工具和资源解决问题 · 展示对车辆系统的一些技术细节的愿望。· 与客户和同事保持专业性同时有效地多任务，协调和管理时间的能力。· 能遵循指南，满足部门标准，提高个人和团队工作经验/教育；· 高中文凭，GED 或相等的工作经验。· 优先考虑客户服务体验。· ASE 认证优先 · 汽车知识或至少2年汽车行业经验优先 团队成员体验：我们共同努力照顾客户，社区和彼此。当你加入团队时，你会享受一个积极的，有成效的氛围，人们真正相信自己在做的事情。如果你热衷于提供最好的服务
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Do you enjoy helping people and solving problems? In this remote role, you'll be the person customers count on when they need help with an order. Whether it's tracking a package, returning an item, answering warranty questions, or finding the right automotive part, you'll help customers find the answers and solutions they need. Every call brings something different, giving you the opportunity to make someone's day a little easier while delivering a great customer experience!
Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!
Pay: The starting pay is $15.50 per hour, with the possibility of being
offered more based on your automotive knowledge, education, and experience. The final rate will be determined from the interview process.
Position: Full-Time | Remote
Regular Work Schedule*
- Monday–Friday: 3:30 PM – Midnight ET
- Rotating Day Off: Tuesday, Wednesday, or Thursday
- Every Other Saturday: 9:00 AM – 5:30 PM ET
Training Schedule: First 7 Weeks
- Monday–Friday: 12:30 PM – 9:00 PM ET
- Hands-on training to prepare you for success.
*Overtime: Required during peak call volume periods.
Job Function:
- Using company-provided equipment and our Talkdesk application, you'll handle inbound customer calls and provide friendly, professional service while addressing post-sale related questions and concerns.
- Other duties to be assigned as needed.
Skills and Requirements:
- High speed cable Internet 25mb plan minimum (No DSL)
- Proficiency in Windows-based computer systems and internet navigation
- Ability to listen, understand customer needs, and resolve issues using available tools and resources
- Demonstrate a willingness to learn some technical details about vehicle systems.
- Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
- Ability to follow direction, meet department standards, and improve individual and team performance
Work Experience/Education:
- High school diploma, GED, or equivalent work experience.
- Customer service experience preferred.
- ASE Certifications preferred
- Automotive knowledge or at least 2 years of automotive industry experience preferred
The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.
If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources.
Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Originally posted on Himalayas