欺诈负责人，信任与安全
Practice Lead Fraud, Trust and Safety
关于FiveBy
FiveBy是一家总部位于西雅图的高端反欺诈和在线安全咨询公司，在美国各地都有业务。我们是一家拥有约35名员工的完全远程咨询公司。我们通过经验丰富的从业者、严谨的交付流程和实用的技术，为大型复杂组织提供咨询服务，以应对欺诈、信任与安全、制裁、合规和数据挑战。随着欺诈、盗版和其他商业风险的频率不断上升，现在是加入打击网络犯罪的最佳时机。
职位机会
FiveBy正在寻找一名全职实践负责人，负责其欺诈和信任与安全组合的绩效、健康状况和增长。这是FiveBy在该领域的高级运营和专业领导角色。实践负责人对主要技术客户的高管信心、交付质量、人员领导、客户健康状况、实践方法和续约准备负有责任。
该职位需要深厚的欺诈实践经验、强大的人员管理能力、严格的质量标准以及与高级客户沟通时的冷静判断。该职位指导服务优先级和资源分配，并为交付团队提供战略和概念分析框架，技术欺诈执行由高级交付专家负责。实践负责人通过交付能获得续约的工作、识别可信的扩展机会并帮助塑造解决方案来推动增长。
您将负责的领域
客户与项目领导
- 负责整个组合中的高级交付关系和高管客户信心，同时专职项目经理仍是主要的日常协调联系人。
- 与客户领导和FiveBy项目经理合作，制定项目策略、优先级、交付资源、团队组成、覆盖预期以及方向上的重大变化。
- 领导重大客户升级和危机处理，与适当的FiveBy和客户利益相关者一起解决关键账户决策。
- 监督范围、人员配置、承诺、客户健康状况和交付风险。尽早发现边际、资源和续约问题。
交付质量和欺诈专业知识
- 设定质量标准，并在发布前最终确定面向客户的成果是否准确、完整、清晰且可辩护。
- 在欺诈策略、项目成熟度等方面提供高级监督和实际指导。
查看英文原文
About FiveBy
FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a fully remote consulting company of approximately 35 employees. We provide consulting services to help large and complex organizations address fraud, trust and safety, sanctions, compliance, and data challenges through experienced practitioners, disciplined delivery, and practical technology. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime.
The Opportunity
FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is FiveBy's senior operational and subject-matter leadership role for the practice. The Practice Lead is accountable for executive client confidence, delivery quality, people leadership, account health, practice methods, and renewal readiness across major technology clients.
The role requires deep practical fraud expertise, strong people management, exacting quality standards, and calm judgment with senior clients. It guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team, with technical fraud execution led by the senior delivery specialists. The Practice Lead contributes to growth by delivering work that earns renewals, identifying credible expansion opportunities, and helping shape solutions.
What You Will Own
Client and Engagement Leadership
- Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers remain the primary day-to-day coordination contacts.
- Set engagement strategy, priorities, delivery capacity, team composition, coverage expectations, and material changes in direction in partnership with client leaders and FiveBy program managers.
- Lead major client escalations and crises, bringing consequential account decisions to resolution with the appropriate FiveBy and client stakeholders.
- Oversee scope, staffing, commitments, account health, and delivery risk. Surface margin, capacity, and renewal concerns early.
Delivery Quality and Fraud Expertise
- Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
- Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
- Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
- Provide strategic and analytical frameworks for ambiguous fraud and operational questions, relying on technical leads when specialized domains fall outside the role's deepest expertise.
People and Practice Leadership
- Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
- Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
- Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
- Turn lessons from engagements into practical FiveBy intellectual property, including playbooks, templates, investigation methods, fraud heuristics, and detection frameworks.
- Recommend investments in tools, capabilities, and talent that improve quality, differentiation, and scalability.
- Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource decisions.
Growth and Market Leadership
- Earn renewal readiness through strong execution and clear client value and identify useful expansion opportunities within client relationships and bring them to the sales team to shape and pursue.
- Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.
- Strengthen FiveBy's reputation through thoughtful industry participation, relationship development, and practical thought leadership in fraud and trust and safety.
What You Bring
Required Experience and Capabilities
- Fifteen or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.
- At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships and delivery outcomes.
- Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals. A record of developing leaders, retaining critical employees, and addressing performance concerns directly and fairly.
- Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types, such as account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.
- Strong analytical judgment and the ability to frame ambiguous strategic and operational problems.
- Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.
- A bachelor's degree in a relevant field or equivalent professional experience.
- A full-time, multi-year commitment to building FiveBy's primary growth practice.
Preferred Experience
- Experience advising CISO, vice president, or executive director-level clients.
- Familiarity with fraud analytics and dashboard tools such as Mode, Tableau, or Looker, and the ability to work substantively with data analysts.
- Experience with open-source research and investigative platforms such as DomainTools, TLO, or IBM i2 Analyst's Notebook.
- Relevant certification such as CFE, CFCS, Certified Payments and Fraud Prevention Professional, PMP, or PgMP. Up to date industry acumen.
- External contributions through white papers, conferences, or working groups.
What We Offer
Wage and Benefits
This role has a starting salary range of $175,000 to $200,000 per year. The full range for this level and function within FiveBy is $174,000 to $210,000 per year. These ranges are applicable for the labor market of the Greater Seattle Area. It is common for FiveBy to start employees below the midpoint of the range. Final base salary is directly related to each candidate's unique qualifications and experience.
FiveBy employees are eligible to participate in FiveBy’s group medical, dental, and vision insurance plans. FiveBy covers 100% of monthly premiums for individual employees – additional qualifying beneficiaries may be added at the expense of the sponsoring employee. FiveBy also provides a 401k Plan with employer matching, 120 hours of PTO annually (pro rata for hourly employees), and 10 paid holidays per year.
Work Authorization Statement
This position does not offer visa sponsorship or take over sponsorship, now or in the future. Candidates must be authorized to work in the U.S. without requiring employer sponsorship.
FiveBy is an equal opportunity employer.
All employment decisions – including the decision to hire, promote, discipline, or discharge – are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability (as defined by applicable law), medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Work environment and physical demands
In order to perform this role, the selected employee must be able to operate within a standard office environment, with or without reasonable accommodation. This includes the ability to withstand long periods of staring at a computer screen, exposure to fluorescent lights, and repetitive motion associated with writing and/or continuous computer use. This role requires the ability to stand or sit for long periods of time, communicate with others via speech or text, and use hands or other tools to operate a computer and keyboard. Light to moderate lifting may be required. Due to the nature of our work, employees must be able to uphold the stress of traveling to client sites as well as adapt (within reason) to the conditions of client sites. Regular, predictable attendance is required, as is the ability to work outside of standard business hours as business needs dictate.
Accommodation
If you require accommodation due to a documented disability covered under the Americans Disability Act, click here to submit your accommodation request. To be eligible for accommodation under the ADA, applicants must meet the minimum qualifications of the position for which they are applying.
Originally posted on Himalayas