ACCOUNT MANAGER
概述：我们正在寻找动态和目标导向的账户管理人员加入我们的帐户开发团队。在这个角色中，你将负责保持，增长和扩大现有客户关系，同时积极融入并培养新的商业机会。你将成为客户的战略合作伙伴，确保满意度，推动采用我们的产品和服务，以及确定更深层次参与的机会。此职位完全集中在日常客户参与和内部销售而不是运营或交付执行。作为公司增长的关键贡献者，你的补偿将包括一个负载后续的基于绩效的激励计划，直接与实现保持率，收入增长，上市性能和客户满意度等 KPIs 的成功有关。工作责任：· 客户保留和增长：· 通过战略参与和附加价值互动来维护和发展客户关系 · 使用结构化，议程驱动的形式进行月份和季度业务复盘 (MBR/BRQ) ·确保客户短期和长期倡议得到解决 · 请准确的月份，季度和年度预测 · 记录与客户沟通和 CRM 的会议和行动计划，并管理适当的完成预期；· 以客户需求和机会为基础推进产品采用和销售倡议；·作为第一线防御，向内部利益相关者报告客户参与度和满意度的状况；· 与销售管理部门合作以确保客户需求得到满足 （例如集成，系统更新，RFP/RFI 和尽职调查请求）· 新业务发展：·通过调用信息 （冷电话前景列表）,转让，休眠账户以及低性能帐户来确定和追求新的商业机遇。· 促进新的客户关系，支持他们加入的过程以确保流和有价值的经验，然后转向上述讨论的账户保留/增长战略 · 在内部维护客户需求并作为外部可信任顾问 ·销售与通信：· 执行内部销售策略来支持交叉销售和上市到现有的帐户 · 与内部团队合作以确保战略协调和客户成功提供反映客户发展的演示和建议
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Overview:
We are seeking dynamic and goal-oriented Account Managers to join our Account Development Team. In this role, you will be responsible for retaining, growing, and expanding existing client relationships while actively onboarding and cultivating new business opportunities. You will serve as a strategic partner to our clients, ensuring satisfaction, driving adoption of our products and services, and identifying opportunities for deeper engagement.
This role is focused exclusively on daily client engagement and inside sales—not on operational or delivery execution. As a key contributor to the company’s growth, your compensation will include a backloaded, performance-based incentive plan directly tied to your success in achieving KPIs such as retention, revenue growth, upsell performance, and client satisfaction.
Job Responsibilities:
- Client Retention & Growth:
- Serve as the primary point of contact for a portfolio of clients
- Maintain and grow client relationships through strategic engagement and value-added interactions
- Conduct monthly and quarterly business reviews (MBRs/QBRs) using a structured, agenda-driven format
- Ensure client’s short and long term initiatives are addressed
- Solicit accurate monthly, quarterly and yearly forecasts
- Document meetings and action plans in communications with the client and in the CRM and manage appropriate take aways to completion
- Drive product adoption and upselling initiatives based on client needs and opportunities
- Serve as the first line of defense, report to internal stakeholders on status of client engagement and satisfaction
- Collaborate with Sales Administration to ensure client needs are addressed (eg. integrations, system updates, RFP/RFI and due diligence requests)
- New Business Development:
- Identify and pursue new business opportunities through call outreach (cold call prospect lists), referrals, dormant accounts, and underperforming accounts
- Foster new client relationships and support their onboarding journey to ensure a smooth and valuable experience and then shift to an account retention/growth strategy as discussed above
- Advocate for client needs internally and act as a trusted advisor externally
- Sales & Communication:
- Execute inside sales strategies to support cross-selling and upselling to existing accounts
- Collaborate with internal teams to ensure strategic alignment and client success
- Deliver presentations and proposals that reflect client goals and highlight growth opportunities
- KPI-Driven Accountability:
- Meet and exceed KPIs related to client retention, account expansion, business development activity, and customer satisfaction
- Participate in performance-based compensation programs structured to reward long-term success and partnership development
Qualifications:
- 3+ years of experience in account management, client development, or inside sales
- Proven success managing a large client base and driving revenue growth through cross-sell/upsell strategies
- Experience in managing a pipeline and documenting pipeline activities
- Exceptional verbal and written communication skills
- Strong cold-calling and lead generation skills
- Comfortable with daily call goals and weekly/monthly revenue targets
- Ability to build and maintain strong relationships across all levels of an organization
- Deep understanding of client needs with the ability to advocate effectively on their behalf
- High energy, positive attitude, and a growth mindset
- Strong organizational skills and attention to detail
- Experience conducting structured MBRs/QBRs
- Self-motivated, goal-oriented, and results-driven
- Experience in a fast-paced, high-growth B2B environment
- Familiarity with CRM systems and sales enablement tools
Total compensation for this role includes a base salary of $65,000, quarterly bonus, $10,000 in employer-sponsored life insurance, health insurance, a 401(k) employer match, and accrual of 100 hours of PTO per year, with increases based on length of service). Travel-related expenses will also be reimbursed.
Salary: $65,000+Originally posted on Himalayas