Customer Success Lead
通过引导新客户进入 HealthArc,提供初步配置和培训和最佳实践 ·帮助客户提高利用率。成为客户问题的第一点接触 ·招聘护士/照顾协调员并启动客户登录和与医疗服务提供商保持关系 ·专注于基本的客户活动，包括销售预测，帐户更新和升级/增长 ·解决程序管理人员提出的问题和问题 · 让程序管理员能够有效地为他们的患者/参与者提供支持 · 管理程序管理员和参与者/患者的设备支持 · 报告客户反和问题，以帮助开发团队改善产品。· 与销售管理人员，客户支持和财务团队合作解决订单，技术和账单问题的要求 在商业或相关技术领域获得本科学位或以上 · 2年以上在客户成功/帐户管理或类似角色方面的经验 ·愿意学习 HealthArc 提供的技术和医学方面并培养强大的知识和作为专家定位 ·渴望在多元化的创业环境中努力工作和跨职能协作 · 80%与美国时间区工作时间重叠。医疗保健背景将是一个巨大的优势。·分析技能。技术上精通，但不是过于技术的。在 Zoom 视频会议中舒适地说话 1.健康和福祉福利 · 医疗保险 ·意外保险 · 年度健康检查 2.财务补偿 ·竞争性工资 · 基于绩效的年薪奖金 3.工作-生活平衡 · 灵活的工作时间和远程工作选择。· 有偿休假 4.公司文化和福利 ·积极的工作环境和包容文化 ·员工认可计划 · 年度公司活动/离职网站原先发布在喜马拉雅山
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This is a remote position.
Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices
· Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues
- Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers
- Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth
- Resolve any issues and questions raised by program administrators
- Enable program administrators to provide effective support to their patients/participants
- Manage device support for program administrators and participants/patients
- Report customer feedback and issues to help development teams to improve the product.
- Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues
Requirements
Bachelors Degree or higher in business or related technical field
· 2+ years previous experience in customer success/account management or similar role
- Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert
- Desire to work hard and collaborate cross-functionally within a diverse, start-up environment
- 80% overlap with US timezone working hours. Background in healthcare would be a huge plus.
- Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings
Benefits
1. Health and Wellness Benefits
- Medical Insurance
- Accidental Insurance
- Annual Health Checkups
2. Financial Compensation
· Competitive salary
- Performance-based annual bonuses
3. Work-Life Balance
· Flexible working hours and remote work options.
- Paid time off
4. Company Culture and Perks
· Positive work environment and inclusive culture
- Employee recognition programs
- Annual Company events/Off sites
Originally posted on Himalayas