客户战略经理
Client Strategy Manager
关于公司
Higharc 是一家获得风险投资支持的初创公司，正在改变新房设计和建造的方式。加入一个曾为 Autodesk、Electronic Arts、Nike 和 Apple 开发过产品的创始团队。我们已获得超过 1.75 亿美元融资，得到了顶级风险投资公司以及超过 18 家战略投资者的支持：这些是建筑、建材制造和分销行业的行业领袖。
Higharc 正在寻找一名客户策略经理，负责你所负责客户群的采用策略。向客户策略高级经理汇报，你将带领客户经历跨部门对齐、实施、上线、可衡量的采用以及长期价值实现。
你将负责
这不是一个高数量 SaaS 客户管理职位。你将负责少量复杂的大型住宅开发商，并帮助他们以实质性方式采用 Higharc，从而改变他们的业务运作方式。这里的采用不是关于使用率，而是关于改变建筑商的工作方式。
你将与一位专门的项目经理合作，该经理负责项目计划、报告、文档和系统维护。在这些规范到位后，你将专注于客户成果、高管对齐、采用策略、变更管理和账户健康状况。
你将：
- 从售后对齐到上线、推广、价值实现和长期账户健康，全程负责采用成果。
- 独立开展高管对话，围绕业务目标、采用里程碑、风险、权衡和价值展开。
- 引导客户超越复制传统流程，转向新的流程、决策权以及实现价值所需的采用行为。
- 协调实施、解决方案、产品、工程、支持和销售等内部团队，确保成果持续推进。
- 早期诊断采用风险，协调利益相关者，在项目停滞时恢复动力。
- 将客户摩擦的模式转化为结构化的产品、实施和账户智能。
关于你
你是一位能够处理复杂、高风险运营变革的战略客户关系负责人。你能够在没有支持的情况下与高级利益相关者独立工作，知道何时需要从 Higharc 获取高管支持，并能清晰地讲述客户当前所处位置、所需到达的位置、面临的风险以及推动他们前进的关键决策。
你带着好奇心和执行力，快速理解建筑商在建筑、采购、销售和运营方面的运作方式。你高度自我驱动，能够迅速掌握关键点。
查看英文原文
ABOUT US
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking a Client Strategy Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.
WHAT YOU'LL DO
This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.
You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health.
Expect to:
- Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
- Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.
- Guide clients beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.
- Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.
- Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall.
- Translate patterns in client friction into structured product, implementation, and account intelligence.
ABOUT YOU
You're a strategic client relationship owner who can multithread through messy, high-stakes operational change. You're comfortable standing on your own with senior stakeholders, you know when to pull in executive support from Higharc, and you can tell a clear story about where a customer is, where they need to go, what's at risk, and what decisions move them forward.
You bring curiosity and horsepower to quickly understand how builders operate across Architecture, Purchasing, Sales, and Operations. You're highly self-directed: you investigate ambiguity, form a point of view, and move work forward without close management.
You have:
- 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs
- Strong executive communication skills and the ability to independently influence senior customer stakeholders
- Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries
- Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers
- Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams
- Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress
- The ability to synthesize project details into an accurate account narrative without owning every administrative detail
- Willingness to travel 25%, with occasional fluctuations during customer launch periods
WORKING AT HIGHARC
Remote work and travel: Our company is entirely remote, and has been since we were founded in 2018. Remote work means more time with family, less time commuting, and the flexibility to blend work and life. We value in-person collaboration and asynchronous deep-work time, which is why we schedule regular team meet-ups in our hubs across the US and, depending on the role, prioritize hiring in those hubs. If your role requires frequent travel beyond pre-scheduled team meet ups, we will represent that to the best of our ability as early as possible in the interview process.
Compensation and benefits: Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. We provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. We also provide a stipend to create the ideal home office and support ongoing L&D.
Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.