Tour Leader (Insider - Tokyo or Kansai, Japan)
旅游领袖 （Insider - 東京或坎萨伊，日本）全程远程-总部位于东京或堪萨伊地区。角色：作为一名内幕人士，你将分开时间领导我们在日本各地的小团体巡回活动，以及主办我们的内幕日/内幕晚宴产品，为客户做准备和进行 ground 上难忘的体验。虽然你将被期望遵循指南，但这有时是一个非常快速而多样化的职位，不需要两天相同。强大的日本能力和对文化细微的理解是确保你能够与供应商密切合作并成为他们和客户之间的调解者。你将有机会每天分享你的独特见解，参与客户进行有关日本历史，文化，遗产和传统的信息性讨论，以及分享你在当代生活在日本的经验。主要责任：·带领小组游览日本以卓越的客户服务水平 ·为客户提供 Insider Days （全日，半日和晚上的游览）与特殊的客户服務水平 · 一旦你获得信心并证明了你的角色技能，可能会有机会与 VIP 客户合作和私人护送假期。·通过定期的简报和实践在现场，照顾客户健康与安全，并适当地应对危险和事故。·照顾客人饮食需求。·与供应商和合作伙伴建立和保持积极关系。·充分准备旅游。·文化谈话，解释，主动分享见解和经验，以创造性和有趣的方式与客户交流。·与领先时间和空时平衡旅游活动。我们希望你：·自然具有魅力和吸引力：你喜欢扩大自己的网络，拓宽视野，分享知识和见解，以积极感兴趣他人观点。·非常可表现：无论天气如何，你是友好的，可以接近的人，保持冷静的心态，在压力下随时进行最专业的行为。· 舒适的责任：你接受有时候，在具有挑战性的环境中需要做出艰难决策，并且你很满意拥有这些行动。·
查看英文原文
Tour Leader (Insider - Tokyo or Kansai, Japan)
Fully remote - based in Tokyo or Kansai region.
The role:
As an Insider, you’ll split your time between leading our small group tours traveling all around Japan, as well as hosting our Insider Day/Insider Evening products, preparing for and conducting unforgettable experiences for our clients on the ground. While you’ll be expected to follow guidelines, this is at times an exceptionally fast-paced and varied role, with no two days the same.
Strong Japanese ability and understanding of cultural nuances are a must to ensure that you are able to work closely with our suppliers and be the mediator between them and the clients.
You’ll have the opportunity to share your unique insight on a daily basis, engaging clients in informative discussions around Japanese history, culture, heritage and traditions, as well as sharing your experiences of modern day living in Japan.
Key responsibilities:
- Lead small group tours around Japan with an exceptional level of customer service
- Delivering ‘Insider Days’ (full-day, half-day and evening tours for clients on tailor-made holidays) with an exceptional level of customer service
- Once you gain confidence and demonstrate skill in your role, there could be opportunities to work with VIP clients and on privately escorted holidays
- Looking after clients’ health and safety through regular briefings and in practice on the ground and dealing with hazards and incidents in the appropriate manner
- Looking after clients’ dietary requirements
- Building and maintaining positive relationships with suppliers and partners
- Thorough preparation for tours
- Cultural talks, explanations, sharing of insights and experiences proactively with clients in creative and fun ways
- Balancing tour activities with led time and free time
What we are looking for from you:
- Naturally charismatic and engaging: a true people person, you enjoy widening your network and broadening your horizons, sharing knowledge and insights to take an active interest in the views of others.
- Highly presentable: you’re friendly and approachable whatever the weather, keeping a calm head under pressure to conduct yourself with the utmost professionalism at all times.
- Comfortable with responsibility: you accept that sometimes, difficult decisions in challenging environments will need to be made, and you're comfortable with owning these actions.
- Exceptionally well organised with a meticulous approach to details: research is a forte, and you set the bar high when it comes to having all the facts to hand.
- Proactive approach to wellbeing and resilience: you’ll understand when to put yourself first and will be resourceful about reaching out when required.
We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!
What you get in return:
- Flexible holidays during off-peak season
- Volunteering leave
- Employee Assistance Program
- Designated learning and development time
- Japanese Health Insurance, Employee’ Pension Scheme, Employment Insurance, and Labour Accident Compensation.
- Annual Health Check
- Annual discretionary company performance bonus
- Subsistence allowance during tours
Originally posted on Himalayas