Intake and Case Management Specialist II
V104C - Intake and Case Management Specialist II
对于有抱负、文化多元、充满好奇心的职场人，Job Duck 帮助你发掘并培养潜力。我们为你提供与美国雇主合作的远程工作机会，这些雇主认可并欣赏你的技能，让你不仅能够生存，更能蓬勃发展。
作为一家生活方式公司，我们确保每一位在这里工作的人都能享受愉快的工作体验，这也是我们自2022年以来每年都获得“最佳工作场所”认证的原因！
职位描述：
加入 Job Duck 担任夜间接待专员，成为一支致力于在非传统工作时间提供卓越支持的团队中不可或缺的一员。在此职位上，你将引导个人完成接待流程，确保准确收集关键案件信息，并帮助维持夜间运营的顺畅进行。在业务低峰期，你将协助处理案件管理任务、医疗记录请求和文件审核，直接影响案件进展和客户服务。
理想的候选人应具备可靠性、高度的组织能力，并能在独立工作的同时保持对细节的高度关注。
- 薪资范围：1,142 至 1,220 美元/月
职责包括但不限于：
- 进行接待访谈并从潜在客户处收集详细信息
- 通过维护有序的记录来支持案件进展
- 接收、审核并整理客户文件
- 请求、跟踪并跟进医疗记录
- 在非高峰时段协助处理案件管理任务
要求：
• 可靠
• 强大的客户服务技能
• 专业的电话礼仪
• 有销售背景优先
• 质量保证意识
• 英语流利
• 良好的书面和口头沟通能力
• 有条理
• 注重细节
工作班次：
语言：
英语准备好了吗？立即申请，确保按照所有说明操作！
我们的申请流程包含多个阶段，提交申请只是第一步。每位候选人都必须成功通过每一阶段才能继续下一步。
请留意你的邮箱和 WhatsApp，后续步骤将由招聘人员指导。也请记得查看垃圾邮件文件夹。
查看英文原文
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as an Overnight Intake Specialist and become a vital part of a team dedicated to providing exceptional support to potential clients outside of traditional business hours. In this role, you will guide individuals through the intake process, ensure critical case information is collected accurately, and help maintain the smooth flow of operations overnight. During slower periods, you will assist with case management tasks, medical records requests, and documentation review, making a direct impact on case progression and client service.
The ideal candidate is dependable, highly organized, and comfortable working independently while maintaining a strong attention to detail.
- Compensation Range: 1,142 to 1,220 USD Monthly
Responsibilities include, but are not limited to:
- Conduct intake interviews and gather detailed information from potential clients
- Support the progression of cases by maintaining organized records
- Receive, review, and organize client documentation
- Request, track, and follow up on medical records
- Assist with case management tasks during non peak periods
Requirements:
• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail
Work Shift:
Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas