高级分析师 - 流通运营
Senior Analyst - Circulation Operations
该职位负责主导、管理并持续优化系统、产品、开票和数据管理活动中的既定操作流程。成功候选人将确保高效、可扩展且受控的工作流程，以支持Sage的操作数据治理框架，同时实现无缝的业务和销售运营。该职位在推动流程卓越、运营效率、数据完整性和组织内的持续改进方面起着关键作用。
关键职责
- 主导、管理并优化与产品设置、维护和变更管理相关的操作流程，建立明确的绩效指标和服务标准。
- 将业务需求、挑战和机会转化为结构化的操作解决方案，以支持产品、定价、开票和主数据管理。
- 确保操作流程具备可扩展性、合规性、良好控制，并与业务目标和治理要求保持一致。
- 从识别到实施以及部署后的评审，领导并交付操作改进和流程变更。
- 跨系统、数据和操作流程进行根本原因分析和诊断，以维持业务连续性并支持销售运营。
- 与跨职能团队和相关方有效协作，确保更广泛业务范围内的顺畅操作交付和对齐。
- 按需支持业务转型、过渡计划、用户验收测试（UAT）和其他操作项目。
- 制定、维护并持续提升流程文档，确保程序准确并反映不断变化的业务需求。
- 为初级团队成员提供指导、辅导和知识分享，以支持团队能力发展。
- 保持对相关业务应用、系统和操作流程的深入了解，以有效支持业务需求。
- 识别自动化、流程简化和采用AI驱动解决方案的机会，以提高操作效果和效率。
- 技能、知识与能力
- 功能知识与技术技能
- 熟练掌握Microsoft Office套件，尤其是Excel、PowerPoint和Outlook。
- 具备强大的分析能力，有使用Microsoft Excel、SQL、Power BI和数据库分析数据、识别趋势并生成可操作洞察的经验。
查看英文原文
The role is responsible for owning, managing, and continuously improving defined operational processes across systems, product, invoicing, and data management activities. The successful candidate will ensure efficient, scalable, and controlled workflows that support Sage's operational data governance framework while enabling seamless business and sales operations. This position plays a key role in driving process excellence, operational efficiency, data integrity, and continuous improvement across the organization.
Key Accountabilities
- Own, manage, and optimize operational processes related to product setup, maintenance, and change management, establishing clear performance measures and service standards.
- Translate business requirements, challenges, and opportunities into structured operational solutions that support product, pricing, invoicing, and master data management.
- Ensure operational processes are scalable, compliant, well-controlled, and aligned with business objectives and governance requirements.
- Lead and deliver operational improvements and process changes from identification through implementation and post-deployment review.
- Investigate and diagnose root causes across systems, data, and operational processes to maintain business continuity and support sales operations.
- Collaborate effectively with cross-functional teams and stakeholders to ensure smooth operational delivery and alignment across the wider business.
- Support business transformation, transition initiatives, User Acceptance Testing (UAT), and other operational projects as required.
- Develop, maintain, and continuously enhance process documentation, ensuring procedures remain accurate and reflect evolving business requirements.
- Provide guidance, coaching, and knowledge sharing to junior team members to support team capability development.
- Maintain a strong understanding of relevant business applications, systems, and operational workflows to effectively support business needs.
- Identify opportunities for automation, process simplification, and the adoption of AI-enabled solutions to improve operational effectiveness and efficiency.
Skills, Knowledge & Competencies
Functional Knowledge & Technical Skills
- Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
- Strong analytical skills with experience using Microsoft Excel, SQL, Power BI, and databases to analyze data, identify trends, and generate actionable insights.
- Familiarity with business systems such as A2R, SMART, or similar enterprise applications is desirable but not essential.
- Strong understanding of data governance, data quality, and operational process management principles.
- High attention to detail with exceptional levels of accuracy and consistency.
- Excellent problem-solving and critical-thinking skills with the ability to assess issues, identify root causes, and recommend effective solutions.
- Strong organizational, prioritization, and time-management capabilities, with the ability to manage competing priorities effectively.
- Demonstrated ability to communicate complex information clearly and concisely to a variety of stakeholders.
- Strong written, verbal, and virtual communication skills.
- Customer-focused mindset with excellent stakeholder management and service delivery skills.
- A proactive approach to learning and leveraging AI tools and emerging technologies to enhance operational practices and business outcomes.
Behavioral Competencies
- Accountability and ownership mindset.
- Continuous improvement orientation.
- Collaborative and team-focused approach.
- Strong interpersonal and relationship-building skills.
- Adaptability and resilience in a fast-paced environment.
- Commitment to delivering high-quality outcomes and exceptional customer service.
Qualifications & Experience
- Bachelor's degree or equivalent qualification required; postgraduate qualification preferred.
- 1-3 years of experience in operations, business support, data management, process improvement, or a related field.
- Experience working with data, business systems, operational processes, and cross-functional stakeholders.
- Exposure to process improvement methodologies, operational governance, or business transformation initiatives would be advantageous.
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Originally posted on Himalayas