Payments Product Support Specialist
关于"批准"是一个快速增长的支付处理平台，服务于在线游戏行业。我们提供基于合规性的解决方案，帮助企业在导航复杂监管要求时进行无的支付。随着我们的规模扩展，我们正在寻找一个支付产品支持专家来弥补客户，销售团队和工程之间的差距。角色概述 我们正在寻求一位非常有知识和技术能力的支付产物支持专家，了解支付行业，包括支付处理流程，收费回报，欺诈防范，KYC （知道你的）合规和授权率。通过支持客户在他们的移动应用程序或网站中集成我们的平台，解决问题并确保无的体验。此外，他们将作为销售工程师，回答关于 Approvely 的能力，支付方法和系统功能的技术问题，协助销售团队提供服务。要求责任客户集成支持 · 为用户集成 Approvely's 支付平台到他们的移动 app 或网站的主要联系点。· 提供有关集成最佳实践的专家指导，包括 Webhooks,交易处理和结算工作流程。· 解决与支付处理相关的错误和技术问题，在必要时升级到工程。· 帮助客户配置果 Pay,Google Pay 以及其他支付方式。·解释交易是如何授权，结算和显示在仪表板上。· 支持客户优化授权率并减少交易失败。销售工程支持。·作为销售团队内部的技术资源，应对销售过程中客户询问。·回答有关系统功能，支付流程，MCC 代码，欺诈防范，KYC 验证和收费管理的问题。· 提供关于3DS 身份验证如何影响基于集成设置的交易的建议。·解释交易费的影响以及如何配置设置，以防止对客户的不必要费用。行业和产品专业知识 · 深入了解支付生态系统，包括卡网，收购银行，门口和合规要求。·保持有关授权流程，风险减轻的信息。
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This is a remote position.
About Approvely
Approvely is a fast-growing payment processing platform serving the online gaming industry. We provide compliance-driven solutions that help businesses process payments seamlessly while navigating complex regulatory requirements. As we scale, we are looking for a Payments Product Support Specialist to bridge the gap between our customers, sales team, and engineering.
Role Overview
We are seeking a highly knowledgeable and technically proficient Payments Product Support Specialist who understands the payments industry, including payment processing flows, chargebacks, fraud prevention, KYC (Know Your Customer) compliance, and authorization rates. This individual will be responsible for assisting customers as they integrate our platform into their mobile apps or websites, troubleshooting issues, and ensuring a seamless experience. Additionally, they will support the sales team by serving as a sales engineer, answering technical questions about Approvely’s capabilities, payment methods, and system functionality.
Requirements
Responsibilities
Customer Integration Support
· Serve as the primary point of contact for customers integrating Approvely’s payment platform into their mobile apps or websites.
- Provide expert guidance on integration best practices, including Webhooks, transaction processing, and settlement workflows.
- Troubleshoot errors and technical issues related to payment processing, escalating to engineering when necessary.
- Assist customers in configuring Apple Pay, Google Pay, and alternative payment methods.
- Explain how transactions are authorized, settled, and displayed in dashboards.
- Support customers in optimizing authorization rates and reducing transaction failures.
Sales Engineering Support
· Act as an internal technical resource for the sales team, addressing customer inquiries during the sales process.
- Answer questions related to system capabilities, payment flows, MCC codes, fraud prevention, KYC validation, and chargeback management.
- Provide recommendations on how 3DS authentication impacts transactions based on integration setup.
- Explain the impact of transaction fees and how to configure settings to prevent unnecessary fees for customers.
Industry and Product Expertise
· Maintain a deep understanding of the payments ecosystem, including card networks, acquiring banks, gateways, and compliance requirements.
- Stay informed on authorization processes, risk mitigation strategies, and best practices for fraud prevention.
- Assist in identifying trends in customer issues and work with product and engineering teams to improve platform functionality.
Requirements
·
3+ years of experience in the payments industry, working in a technical support, integration, sales engineering, or product support role.
- Strong technical understanding of payment processing, card authorization flows, Webhooks, and API-based integrations.
- Experience with chargeback management, KYC, fraud prevention, and player validation processes.
- Ability to troubleshoot technical errors and guide customers through integration challenges.
- Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.
- Experience working with developers and engineering teams to escalate and resolve complex technical issues.
- Familiarity with merchant category codes (MCCs), 3DS authentication, and alternative payment methods (Apple Pay, Google Pay, etc.).
Preferred Qualifications
· Previous experience in a B2B fintech or payments company, ideally in the high-risk or gaming industry.
- Familiarity with API documentation, SDKs, and payment gateway integrations.
- Understanding of transaction routing, authorization optimization, and risk management strategies.
Benefits
Why Join Approvely?
· Be part of a high-growth fintech company solving real challenges in online gaming payments.
- Work with a talented, fast-moving team that values collaboration, innovation, and execution.
- Have a direct impact on improving customer experiences and influencing product development.
- Competitive salary, benefits, and the opportunity to grow within the company.
Originally posted on Himalayas