客户成功专员（Mekari Talenta）
Customer Success Specialist (Mekari Talenta)
Mekari是印度尼西亚排名第一的软件即服务（SaaS）公司。我们的使命是让企业和专业人士能够轻松前进。我们的产品（MekariTalenta、Mekari Jurnal、Mekari KlikPajak和Mekari Qontak）已被印度尼西亚数以万计的企业使用。
为了服务数百万用户，我们需要更多像你这样的人：有创业精神、善于构建、具有主人翁意识的员工，渴望在规模化中成长。加入我们，用技术赋能更多企业。
职位职责：
- 与客户保持高水准的互动（包括现场会议），重点关注客户满意度和忠诚度。
- 主动与客户合作，推动产品采用，并作为客户的代言人。
- 主动发现并解决可能影响客户满意度、留存率或人力资源运营成功的问题。
- 与客户定期进行回顾，确定新需求，并通过参与式、咨询式的讨论推动人力资源流程的成功。
- 持续收集客户反馈，然后直接与我们的产品团队合作，为Talenta产品路线图提供输入。
- 监控和处理产品续约与留存，包括扩展销售模块以实现公司OKR。
职位要求：
- 1年以上相关经验；拥有人力资源、薪酬或HRIS背景者优先（具备之前的人力资源操作知识是加分项）。
- 有管理企业客户或处理客户咨询的经验。
- 你充满动力：无需他人推动你取得卓越成绩；这正是你的本色。
- 渴望学习、适应并完善工作；你会主动寻求帮助并加以有效利用。
- 你希望帮助和服务我们的客户：他们赢，你也赢。
任职资格：
- 有客户成功、人力资源运营、人力资源咨询或类似经验，能够提升客户满意度和采用率。
- 对人力资源职能有深入了解（例如：薪酬处理、考勤、税务、福利和员工管理）。
- 以流程为导向，富有同理心，沟通能力出色。
- 优秀的解决问题能力和咨询技巧。
- 热衷于与客户合作，并在客户满意度和忠诚度中获得成就感。
- 能够与技术和非技术团队协作。
- 出色的沟通和演示能力；能够向人力资源负责人和高管进行演示。
- 在压力下处理定制化问题时具备外交能力、技巧和从容态度。
查看英文原文
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (MekariTalenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.
To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.
Job Responsibilities:
- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
- Work with your accounts proactively to drive product adoption as well as act as the voice of clients.
- Proactively spot and correct any issues that could affect customer satisfaction, retention, or HR operational success.
- Facilitate periodic reviews with customers, determining new requirements and driving success through engaging, consultative discussions on HR workflows.
- Continually gather feedback from our clients, then work directly with our product team to provide input on the Talenta product roadmap.
- Monitor & handle product renewal and retention, including expansion to upsell modules to achieve company OKRs.
Requirements:
- 1+ years of relevant experience; HR, Payroll, or HRIS background is highly preferable (having prior HR operational knowledge is a strong plus).
- Prior experience in managing corporate accounts or handling client-facing consultations.
- You're driven: No one needs to push you to excel; it's just who you are.
- Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
- You want to help and serve our customers: They win, so you win.
Qualifications:
- Prior experience in Customer Success, HR Operations, HR Consulting, or an equivalent history of increasing customer satisfaction and adoption.
- Strong domain understanding of HR functions (e.g., payroll processing, attendance, tax, benefits, and employee administration).
- Process-driven, empathetic, and a great communicator.
- Excellent problem-solving abilities and consultative skills.
- Loves working with clients and thrives on customer satisfaction and loyalty.
- Ability to work collaboratively with technical and non-technical teams.
- Outstanding communication and presentation skills; ability to present to HR leaders and C-level executives.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
What You Will Get:
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at MekariRecruitment [ENG] or Mekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
Originally posted on Himalayas