产品与兽医支持 兽医技术员
Product & Veterinary Support Veterinary Technician
在Elanco（NYSE: ELAN）——一切从动物开始！
作为动物健康领域的全球领导者，我们致力于创新并提供产品和服务，以预防和治疗农场动物和宠物的疾病。在Elanco，我们以“让食物与陪伴丰富生命”为愿景，以“超越一切为动物、客户、社会和员工”为使命。
在Elanco，我们以营造多元化和包容性的工作环境为荣。我们认为多样性是创新、创造力和整体业务成功的关键驱动力。在这里，你将加入一个重视并推动新思维的公司，与充满活力的个人合作，并获得新的技能和经验，从而将你的职业生涯推向新的高度。
让动物的生活更美好，让生活更美好——今天就加入我们的团队吧！
产品与兽医支持兽医技术员（VT）是Elanco美国客户体验团队中的关键角色，致力于提供行业标准的客户服务并确保严格的产品管理。该职位向兽医技术员经理汇报，VT将利用其临床经验，为Elanco的多样化客户群提供技术支持和专业知识。
此职位的目的是作为Elanco美国宠物健康产品组合的技术资源，包括用于伴侣动物的驱虫剂、治疗药物和生物制剂。VT主要通过电话进行支持工作，确保所有客户互动，特别是涉及不良药物事件（ADE）和产品质量投诉（PQCs）的情况，都能以最高的临床准确性和法规合规性处理。
职责与任务：
· 通过电话优先保障客户可用性，确保在工作的各个方面都保持卓越的客户服务态度。
· 调查并记录有关潜在不良药物事件（ADE）和产品质量投诉（PQCs）的详细信息。
· 通过利用临床经验和参与持续培训，保持对Elanco产品和兽医技术员标准的高水平专业技术能力。
· 确保严格遵守与产品支持调查相关的所有法规、质量和合规要求及截止日期。
· 与内部和外部客户有效协作，提供解决方案和支持。
最低资格要求（教育、经验和/或培训、所需证书）
查看英文原文
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
The Product & Veterinary Support Veterinary Technician (VT) is a pivotal role within the Elanco US Customer Experience Team, dedicated to delivering gold-standard customer support and ensuring rigorous product stewardship. Reporting to a Veterinary Technician Manager, the VT will leverage their clinical experience to provide technical solutions and expertise for Elanco’s diverse customer base.
The purpose of this role is to serve as a technical resource for the Elanco US Pet Health portfolio, which includes parasiticides, therapeutics, and biologics used in companion animals. The VT engages in primarily phone based support activities ensuring that all customer interactions, particularly those involving Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs), are handled with the highest level of clinical accuracy and regulatory compliance.
Functions, Duties, Tasks:
· Prioritize customer availability via telephone, maintaining an attitude of exceptional customer service in all aspects of job execution.
· Investigate and record detailed information regarding potential Adverse Drug Events (ADEs) and Product Quality Complaints (PQCs).
· Maintain a high level of technical proficiency in Elanco products and veterinary technician standards by leveraging clinical experience and participating in continuous training.
· Ensure strict adherence to all regulatory, quality, and compliance requirements and deadlines related to product support investigations.
· Collaborate effectively with both internal and external customers to deliver solutions and support.
Minimum Qualification (education, experience and/or training, required certifications):
- High school diploma
- A minimum of two years of clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.
- Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S. states is required.
Additional Preferences:
- AA degree in Biologics/Life Sciences or equivalent preferred.
- A degree from an accredited veterinary technician school is preferred but not required.
- Additional clinical experience totaling five years or more is preferred.
- Previous experience as a technical support resource within a regulated veterinary call center environment is highly preferred.
- Considers customer service and regulatory compliance as top priorities and able to execute top tier service in support of both.
- Excellent communication and organizational skills, including basic conflict resolution with customers.
- Proficient with basic computer programs (ex. MS Word, Excel, PowerPoint) and ability to perform data capture within a validated database.
- Effective time management skills with the ability to establish and meet project deadlines.
Other Information:
Location: Remote – US – must live in Central Standard Time Zone
Travel: 10% including some overnight
Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching
Elanco currently anticipates that the base salary for this position could range from $26.11 to $32.50, depending partly on the successful candidate’s qualifications, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending partly on company and individual performance). Additionally, Elanco offers a comprehensive benefit program to eligible employees that includes a company-matching 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Of course, the compensation is subject to change and could be higher or lower than the range described above. Elanco reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion, and Elanco’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Elanco employees.
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
Originally posted on Himalayas