客户服务专家
Customer Service Expert
职位名称：客户支持专家 – 电话支持（拉美地区）
职位类型：承包商
工作地点：拉美地区远程办公
墨西哥、中美洲、哥伦比亚、秘鲁、厄瓜多尔、阿根廷、智利和巴西。
micro1 正在招募客户支持专家，为客户的项目做出贡献，通过电话提供美国地区的支持。在此职位中，您将运用专业知识帮助训练下一代人工智能系统。您的工作将影响模型如何学习、推理和执行，通过高质量的真实输入。无需人工智能相关经验——您的专业领域知识才是关键。作为独立承包商，您将在实时通话中代表客户，与企业和服务提供商进行沟通以完成日常任务。这种远程合作优先考虑书面和口语英语沟通，并寻求来自拉美地区的积极主动的专业人士。
工作范围
- 代表客户拨打和接听电话，完成包括预订、预约安排和供应商确认在内的任务。
- 与企业和服务提供商进行沟通，确保清晰专业的交流，以获取信息并完成请求。
- 高效地浏览电话菜单、等待队列和呼叫中心，找到每个任务的合适联系人。
- 准确且注意保密地记录每次通话的成果和重要细节。
- 处理大量短时间连续的电话，解决各种客户需求。
- 与其他远程专业人士协作，确保一致的高质量客户服务体验。
- 对敏感的客户信息保持最高的专业性和保密性。
优先资格条件
- 在行政助理、虚拟助理、礼宾服务或电话客户支持方面有实际经验。
- 英语口语流利、中立且清晰，具备与美国客户进行现场对话的强项和即兴能力。
- 有信心进行外拨电话，包括冷线电话，并高效地处理自动电话系统。
- 可靠的高速互联网连接、安静的工作环境以及质量良好的有线或USB耳机。
- 在酒店、餐饮或旅游行业有经验；具备谈判或升级处理经验者优先。
- 具备自主工作的能力，能够处理多个连续任务，并远程提供高质量的服务。
薪酬结构
代表人员将获得报酬
查看英文原文
Role Title: Customer Service Expert – Phone Support (LATAM)
Role Type: Contractor
Location: Latam remote
Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile and Brazil.
micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. As an independent contractor, you will represent customers during live calls, handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions.
Scope of Work
- Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.
- Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
- Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
- Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
- Handle a high volume of short, consecutive calls addressing a variety of customer needs.
- Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.
- Uphold the highest standards of professionalism and discretion with sensitive customer information.
Preferred Qualifications
- Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
- Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
- Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
- Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
- Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.
Compensation Structure
Representatives are paid for scheduled, available hours — not per call completed.
Start Timeline & Availability
This role requires committed, shift-based availability — representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.
We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24–48 hours of completing onboarding.
Originally posted on Himalayas