Medical Customer Service Representative
医疗客户服务代表 （双语英语/西班牙语）远程职位类型：全日制，远程工作时间：美国商业小时语言要求：流利的英语和西班牙文 （书面+口头）我们正在聘请一个双语医疗客服代表来支持患者在整个医疗保健体验中提供同情，准确及及时的客户支持。这个角色是理想的，为谁是：• 专注于病人 • 亲切 · 组织 • 详细 • 在快速的医疗环境中舒适。你将作为患者的主要联系点：• 手机支持 • 聊天交流 · • 约会协调 • 发票和保险查询 这是一个完全远程的医疗保健客户支持角色，随着团队不断增长的持续招聘机会。你将做什么？患者支持与沟通 ·通过：电话 •电子邮件 ·聊天 ·提供有关：医疗服务的明确信息 • 约定时间 • 费用问题 • 关于保险的查询 • 在每一个互动中都提供有同情心，最先为病人服务 • 保持专业精神，同理心和响应力 整个病人的旅程 约定日期 & 服务协调 · 帮助患者安排和重新安排约会 •与内部医疗保健和支持团队协调•确保及时的跟踪和问题解决 • 适当地扩大患者复杂的问题，同时保持信任和清晰度 CRM 文档和合规性 · 在 CRM 内保持准确的病人互动记录 •确保文件是完整的，组织的，并符合 •遵守 HIPAA,保密和卫生保健数据安全标准 •保护患者信息并保持隐私在所有时间客户服务 & 问题的解决 · 解决服务或平台相关的问题 • 有效和专业地解决患者关注的问题 •支持所有沟通道中患者的积极体验•快速适应不断变化的工作流程，工具和操作更新 团队合作与运营支持 ·有效地与内部团队进行交流以提高工作流程效率 •参与集成，培训和持续开发会议 •促进进程改进和支持团队协作要求 ·最低1年经验
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Medical Customer Service Representative (Bilingual English/Spanish) – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Language Requirement: Fluent English & Spanish (Written + Verbal)
About the Role
We’re hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support.
This role is ideal for someone who is:
• Patient-focused
• Empathetic
- Organized
- • Detail-oriented
- • Comfortable in a fast-paced healthcare environment
You’ll serve as a primary point of contact for patients across:
• Phone support
• Email communication
- Chat support
- • Appointment coordination
• Billing and insurance inquiries
This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow.
What You’ll Do
Patient Support & Communication
- Respond to patient inquiries via:
• Phone
• Email
- Chat
- • Provide clear information regarding:
- • Medical services
- • Appointment scheduling
- • Billing questions
- • Insurance-related inquiries
- • Deliver compassionate, patient-first customer service in every interaction
- • Maintain professionalism, empathy, and responsiveness throughout the patient journey
Appointment Scheduling & Service Coordination
- Assist patients with scheduling and rescheduling appointments
- • Coordinate with internal healthcare and support teams
- • Ensure timely follow-up and issue resolution
- • Escalate complex patient concerns appropriately while maintaining trust and clarity
CRM Documentation & Compliance
- Maintain accurate patient interaction records within the CRM
- • Ensure documentation is complete, organized, and compliant
- • Follow HIPAA, confidentiality, and healthcare data security standards
- • Protect patient information and maintain privacy at all times
Customer Service & Issue Resolution
- Troubleshoot service-related or platform-related issues
- • Resolve patient concerns efficiently and professionally
- • Support positive patient experiences across all communication channels
- • Adapt quickly to changing workflows, tools, and operational updates
Team Collaboration & Operational Support
- Communicate effectively with internal teams to improve workflow efficiency
- • Participate in onboarding, training, and ongoing development sessions
- • Contribute to process improvements and support team collaboration
Requirements
Experience
- Minimum 1 year of customer service experience
- • Healthcare, medical support, or patient services experience preferred
Language Skills
- Fluent English and Spanish communication skills (written and verbal)
Technical Skills
- Experience using:
• CRM systems
• Slack
- Zoom
- • Remote communication tools
- • Comfortable managing multiple communication channels simultaneously
Education
• High school diploma required
- Associate’s or Bachelor’s degree preferred
Work Environment
- Reliable remote work setup and stable internet connection
- • Ability to work aligned with LATAM/U.S. business hours
Nice to Have
- Experience with:
• Appointment scheduling
• Insurance verification
- Medical billing support
- • Patient coordination
- • Experience supporting patients through:
- • Phone
- • Live chat
- • Familiarity with healthcare compliance and confidentiality standards
What a Typical Day Looks Like
- Respond to patient inquiries across phone, email, and chat
- • Schedule appointments and assist with service-related questions
- • Update CRM records and maintain accurate documentation
- • Coordinate with internal teams to resolve patient concerns
- • Support patients with professionalism, empathy, and urgency
- • Maintain compliance and confidentiality standards throughout the day
In short: you’ll help patients feel supported, informed, and cared for throughout their healthcare experience.
Key Metrics (KPIs)
- Response time and issue resolution efficiency
- • Accuracy and completeness of CRM documentation
- • Patient satisfaction and service quality scores
- • Compliance with confidentiality and security standards
- • Reliability, attendance, and responsiveness
Why This Role Stands Out
- Fully remote healthcare customer support opportunity
- • Consistent hiring and long-term growth potential
- • Strong focus on patient experience and meaningful support work
• Opportunity to develop experience in:
• Healthcare operations
- Medical customer service
- • Patient coordination
- • Healthcare communication systems
- • Growth opportunities into:
- • Patient Success Specialist
- • Medical Operations Coordinator
• Healthcare Support Lead
Interview Process
- Initial Screening Call
• Interview with Pavago Recruiter
- Client Interview
• Offer & Onboarding
Apply Now
If you:
- Enjoy helping people and solving problems
- • Communicate with empathy and professionalism
- • Thrive in fast-paced customer support environments
- • Want to grow within healthcare support and patient services
This is a strong opportunity to build a long-term remote career in healthcare customer support.
Originally posted on Himalayas