项目经理 - 授权服务提供商（ASP）
Program Manager - Authorized Service Provider (ASP)
职位描述：ASP项目经理
Fluke Health Solutions · Fluke Biomedical Division · 授权服务提供商（ASP）计划
汇报对象：全球服务销售主管 · 部门：全球服务销售
职位概述：
ASP项目经理负责Fluke Health Solutions全球授权服务提供商（ASPs）网络的日常运营、增长和绩效管理——这些第三方合作伙伴在Fluke直接服务范围之外，为Fluke Biomedical设备提供校准、维修和预防性维护服务。
该职位负责整个合作伙伴生命周期：识别和优先考虑新市场，评估和吸纳新的ASP，管理特许权使用费和产品层级授权结构，并执行持续的季度/年度绩效节奏，确保现有网络可靠、合规且财务稳健。该职位结合了项目管理、合作伙伴关系管理以及数据驱动的决策，以ASP网络收入增长、服务质量/服务级别协议（SLA）合规性和特许权使用费收入完整性作为衡量标准。
主要职责：
- 按照ASP评估标准工作流程，负责ASP绩效评估节奏（季度、年度和触发式评估）
- 使用国家层面的收入/机会建模（安装基数、净增量收入、内部竞争风险）评估并优先考虑新ASP市场
- 根据标准资格评分卡和第一阶段审计检查清单对新ASP候选人进行评分和资格审核
- 管理现有ASP组合中的特许权使用费结构选择和对账
- 负责产品层级授权决策（每个ASP可认证执行的服务类别），并在每次季度评审时重新评估
- 监控所有二级/三级升级的SLA/周转时间表现和备用设备池健康状况
- 维护并报告ASP关键绩效指标（KPI）仪表盘（服务量、收入与计划对比、客户满意度、认证状态）
- 领导或协调影响ASP网络的流程改进举措（例如，合同续签流程、入职流程）
- 作为涉及ASP交付服务的升级ASP或终端客户问题的主要关系负责人
任职要求：
- 商业、工程、生命科学或相关领域的学士学位，或同等专业经验
- 3-5年以上渠道/合作伙伴管理、服务运营或项目管理经验 —
查看英文原文
Job Description: ASP Program Manager
Fluke Health Solutions · Fluke Biomedical Division · Authorized Service Provider (ASP) Program
Reports to: Global Service Sales Leader · Department: Global Service Sales
Job Summary:
The ASP Program Manager owns the day-to-day health, growth, and performance governance of Fluke Health Solutions' global network of Authorized Service Providers (ASPs) — the third-party partners who deliver calibration, repair, and preventive maintenance service on Fluke Biomedical equipment outside of Fluke's direct service footprint.
This role is responsible for the full partner lifecycle: identifying and prioritizing new markets, qualifying and onboarding new ASPs, managing royalty and product-tier authorization structures, and running the ongoing quarterly/annual performance cadence that keeps the existing network reliable, compliant, and financially sound. The role blends program management, partner relationship management, and data-driven decision-making, and is measured on ASP network revenue growth, service quality/SLA compliance, and royalty revenue integrity.
Key Responsibilities:
- Own the ASP performance assessment cadence (quarterly, annual, and trigger-based) as defined in the ASP Assessment Standard Work
- Evaluate and prioritize new ASP markets using country-level revenue/opportunity modeling (install base, net incremental revenue, cannibalization risk)
- Score and qualify new ASP candidates against the standard qualification scorecard and Phase 1 audit checklist
- Manage royalty structure selection and reconciliation across the existing ASP portfolio
- Own product tier authorization decisions (which service categories each ASP is certified to perform) and reassess at each quarterly review
- Monitor SLA/turnaround-time performance and loaner pool health across all Tier 2/3 escalations
- Maintain and report on the ASP KPI dashboard (service volume, revenue vs. plan, customer satisfaction, certification status)
- Lead or coordinate process-improvement initiatives affecting the ASP network (e.g., contract renewal process, onboarding workflow)
- Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service
Qualifications
Required:
- Bachelor's degree in Business, Engineering, Life Sciences, or a related field, or equivalent professional experience
- 3-5+ years of experience in channel/partner management, service operations, or program management — medical device, biomedical, or technical equipment industry strongly preferred
- Demonstrated experience managing partner performance against SLAs, KPIs, or contractual scorecards
- Strong financial/analytical skills — comfortable building and interpreting revenue models, royalty structures, and ROI/breakeven analysis
- Excellent relationship management and cross-cultural communication skills, given the global and multi-region nature of the ASP network
- Proficiency with Excel/spreadsheet-based analysis tools; experience with CRM or partner management platforms a plus
Preferred:
- Experience with biomedical test equipment, calibration standards (ISO 17025), or quality systems (ISO 9001/13485)
- Experience running or participating in Kaizen / continuous-improvement events
- Prior experience managing international distributor, dealer, or service-partner networks
- Familiarity with royalty or licensing-based partner compensation models
Originally posted on Himalayas