医疗会员顾问
Healthcare Member Advocate
简介
退役军人和军人配偶为我们的员工队伍带来了宝贵的经验，我们鼓励他们申请！
会员倡导者将负责处理来电和外拨电话，以支持我们的医疗客户。在此职位中，倡导者需要通过遵守既定的流程和指南，提供卓越的客户服务。倡导者将通过各种需求帮助会员，例如：账单、报价、理解医疗或药品福利、提供所需材料、研究索赔等。他们将使用各种基于网络的系统，高效地解决和处理客户查询，确保每位来电者都能获得无缝且满意的体验。
我们的重点是创造出色的会员体验。倡导者需要能够使会员的流程变得简单，表现出你的关心，并最终解决他们的担忧。此项目中的员工不仅仅是为会员提供服务，他们是在为会员发声！
- 7周的带薪强制培训：要求100%出勤。
- 所有设备均由公司提供。居家办公！
- 呼叫中心工作时间：周一至周五，上午8点至晚上9点（EST）；周六，上午9点至下午7:30（EST）
- 竞争性福利、带薪假期、成长和发展机会。
资格要求
- 高中文凭或同等学历
- 有呼叫中心或客户服务经验者优先
- 有效的口头和书面沟通能力
- 能够同时处理多项任务
- 熟悉如何操作电脑、使用网络搜索引擎以及在多个窗口/标签页之间导航
- 能长时间坐着工作
- 能成功通过背景调查和药物检测
- 必须通过入职前的评估测试和网络速度测试
要居家办公的候选人必须满足以下要求：
- 封闭且安全的工作区域，无任何干扰
- 必须能够提供非手机网络的高速互联网服务，如光纤、DSL或有线调制解调器用于家庭办公室
- 必须满足最低的网络速度要求：下载速度20 Mbps，上传速度12 Mbps
- 本职位不允许使用热点、卫星或无线网络服务
职责
- 根据客户特定指示，以专业礼貌的方式回答客户咨询，为每位客户提供卓越的客户服务。
- 将每位客户的咨询信息记录到数据库中。
- 核实客户信息，做出相关操作。
查看英文原文
Overview
Military veterans and military spouses bring essential experience to our workforce, and we encourage them to apply!
Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver exceptional customer service by adhering to established protocols and guidelines. Advocates will support members through a variety of needs such as: billing, quoting, understanding medical or pharmacy benefits, providing requested materials, researching claims, and so much more! They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller.
Our focus is creating a fantastic member experience. Advocates will need to be able to make the process easy for members, demonstrate that you care, and ultimately, resolve their concerns. Employees on this program do more than simply provide services to members. They advocate for them!
- 7 weeks of paid, mandatory training: 100% attendance required.
- All equipment provided. Work from home!
- Call center hours: Monday-Friday, 8 AM-9 PM EST; Saturday, 9 AM-7:30 PM EST
- Competitive benefits, PTO, growth, and development opportunities.
Qualifications
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
Candidates must meet the following requirements to work from home:
- Enclosed and secure work area with zero distractions
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
- Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload.
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
Responsibilities
- Answer customer inquiries with professional courtesy, providing exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Shift and Schedule adherence.
Senture is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Originally posted on Himalayas