Auto Property Damage Claims Adjuster
关于 Reserv Reserv 是一个创建和培养最先进的 AI 和自动化技术，以提高索赔效率和简单性。由 SaaS 和数字索赔方面的深厚经验的保险技术退伍军人创立，Reserv 是由 Bain Capital 和 Altai Ventures 承担的风险支持，并于2022年5月开始运营。我们专注于自动化高度手工任务来解决长期的问题在索赔中，并为 TPAs,保险技术提供商和调整者制定新的标准。我们有雄心勃勃 （但可实现！）的目标，需要能够在不断发展的环境下工作的人员。如果建立领先的 TPA 和解决索赔角色长期挑战的前景听起来令人兴奋，我们迫不及待地见到你。关于这个角色 我们正在寻找一个高度组织的和专注于客户的汽车财产损害调整员加入我们的团队。成功的候选人将负责与客户电话交流，教育和帮助客户通过他们的损失工作，并迅速解决问题。你的职责还将负责处理从你分配新的损失通过解决时起的一份索赔库存。你将与领导层密切合作，提供反和识别技术和流程改进。你是谁？•高度激励和成长的。你对建立一个以科技为导向的权利要求组织感到兴奋。·热情的权利要求专业人士关心客户及其经验。·有同理感。你对每个人表现出同情和耐心。·紧迫感 - 在任何时候。这并不意味着在所有时间工作。·冲突喜欢者。冲突不一定是矛盾的，但它必须是对话性的。·好奇。你必须要了解整个故事，以便提前做出正确的决定并迅速解决问题。· 反现状。不仅希望事情发生得不同，而且你会根据它采取行动。我们需要什么？·通过响应客户电话和解决客户请求来向所有保险人和索赔者提供快速，礼貌和高质量的客户服务 · 从客户那里收集必要信息以启动索赔并确定适当的行动过程 ·管理索赔清单，对所有潜在风险进行初始储备，并在索赔中调整相应情况 ·与汽车评估员协调，审查估计，并审核一项索赔
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About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
We are seeking a highly organized and customer-focused Auto Property Damage Adjuster to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their loss, and to quickly bring it to resolution. Your role will also be responsible for handling an inventory of claims from the time you are assigned the new loss through resolution. In addition, you will collaborate closely with leadership to give feedback and identify technology and process improvements.
Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate claims professional who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you act on it.
What we need
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate with auto appraisers, review an estimate, and review for appropriate settlement
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding settlement agreements
- Provide input for continuous development best practices, and process improvements
Requirements
- Experience with handling auto damage losses
- Minimum of 2 years of experience with insurance claims and/or customer service
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Originally posted on Himalayas