对话式AI应用开发工程师（英语和法语使用者）
Conversational AI Application Developer (English and French Speaker)
软件工程师（对话式AI应用开发者），中级负责在Omilia云平台（OCP）上开发、实施和维护高质量的对话式AI应用。与初级相比，中级在经验增长过程中需要承担更多的客户要求收集、应用设计以及内部指导/任务协调职责——并且在被聘为中级时应能更快地掌握Omilia的技术栈。该职位确保企业客户部署中的无缝用户体验和稳健的技术性能，在团队领导或解决方案交付经理带领的小组中工作。
职责
- 功能负责人：负责特定对话功能和miniApps的端到端开发和单元测试。
- 技术执行：负责根据详细设计规范（DDS）实现业务逻辑和对话流程。
- NLU管理：负责NLU模型和资源的创建、上传及基本调优。
- 系统稳定性：负责在QA、UAT或生产环境超期支持阶段发现的缺陷进行排查和解决。
- 环境管理：负责应用在OCP环境（开发、UAT、生产）中的成功部署和推广。
主要职责
- 编写干净、可维护的代码来构建对话流程，集成后端Web服务和CCaaS平台。
- 准备并上传NLU训练数据，管理意图选择策略，并确保高概念识别成功率。
- 进行严格的单元测试，并使用ELK/Kibana等工具分析日志并解决运行时错误。
- 维护已实现功能的技术文档，并参与主提示列表和实现步骤的编写。
- 参与每日站会和冲刺计划，提供准确的任务估算，并尽早暴露技术风险。
- 按照Omilia的变更管理协议，管理应用在OCP各环境中的部署和推广。
要求
必备条件：
- 熟练掌握Omilia云平台（OCP）及其核心组件——对话管理器、NLU、miniApps，或在其他对话式AI平台上有生产级开发的实际经验。
- 扎实的软件开发背景，包括JavaScript/Node.js以及使用RESTful API和JSON的经验。
- 了解NLU概念：意图、实体、话语和对话流程。
查看英文原文
The Software Engineer (Conversational AI Application Developer), Mid develops, implements, and maintains high-quality conversational AI applications on the Omilia Cloud Platform (OCP). Compared with Junior, Mid carries more ownership of customer requirements gathering, application design, and internal mentoring / task coordination as experience grows — and is expected to gain confidence in Omilia’s stack faster when hired at Mid. The role ensures seamless user experiences and robust technical performance across enterprise client deployments, working within a squad under a Team Lead or Solution Delivery Manager.
Accountabilities
- Feature Ownership: Accountable for the end-to-end development and unit testing of specific conversational features and miniApps.
- Technical Execution: Ownership of the implementation of business logic and conversational flows as defined in Detailed Design Specifications (DDS).
- NLU Management: Accountable for the creation, uploading, and basic tuning of NLU models and resources.
- System Stability: Ownership of troubleshooting and resolving defects identified during QA, UAT, or production hypercare phases.
- Environment Management: Accountable for the successful deployment and promotion of applications across OCP environments (Dev, UAT, Prod).
Key Responsibilities
- Write clean, maintainable code to build conversational dialogs, integrating with backend web services and CCaaS platforms.
- Prepare and upload NLU training data, manage intent selection policies, and ensure high concept identification success rates.
- Perform rigorous unit testing and use tools like ELK/Kibana to analyse logs and resolve runtime errors.
- Maintain technical documentation for implemented features and contribute to master prompt lists and implementation steps.
- Participate in daily stand-ups and sprint planning, providing accurate task estimates and surfacing technical risks early.
- Manage application deployments and promotions across OCP environments, following Omilia's change management protocols.
Requirements
Required:
- Strong hands-on experience with the Omilia Cloud Platform (OCP) and its core components — Dialog Manager, NLU, miniApps, or hands-on experience in production-grade development with other Conversational AI Platforms.
- Solid background in software development, including JavaScript/Node.js and working with RESTful APIs and JSON.
- Working knowledge of NLU concepts: intents, entities, utterances, and conversational design best practices.
- Proficiency in Jira for task tracking and Git for version control.
- Strong analytical and debugging skills — able to diagnose complex technical issues and optimise application performance.
- Ability to work independently on assigned features with minimal supervision.
Nice to have:
- Experience deploying conversational AI for enterprise clients in banking, insurance, or utilities.
- Familiarity with CCaaS platform integrations (e.g., Genesys, Avaya, NICE).
- Exposure to CI/CD pipelines and automated testing frameworks.
- Understanding of voice biometrics and speech recognition systems.
Benefits
- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear
Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.
Originally posted on Himalayas