战略客户总监 - 墨西哥城
Strategic Account Director - Mexico City
About Decagon
Decagon 是领先的对话式 AI 平台，赋能每个品牌提供礼宾式客户体验。
我们的技术使 Avis Budget Group、Block 的 Cash App 和 Square、Chime、Oura Health 以及 Hunter Douglas 等行业领先企业能够部署 AI 代理，从而在语音、聊天、邮件、短信以及其他所有渠道中实现个性化、令人满意的互动。
我们正在构建一个未来，客户体验将从客服工单和等待音乐转变为更快的解决方案、更丰富的对话和更深入的关系。我们自豪地获得世界级投资者的支持，他们与我们有着共同的愿景，包括 a16z、Accel、Bain Capital Ventures、Coatue 和 Index Ventures 等，还有许多其他投资方。
我们是一家需要线下办公的公司，以对卓越和速度的共同承诺为驱动。我们的价值观——“立即完成”、“创造客户想要的产品”、“胜者心态”和“通才原则”——塑造了我们团队的工作和成长方式。
About the Role
我们正在寻找一位能够在高度自主环境中茁壮成长的战略客户经理。你具备产品思维，善于利用资源，并且能够与全球最大的品牌之一建立自己的销售管道。我们团队有强大的工程师，并有能力通过定制化方案积极支持潜在销售以促成交易。
在这个职位上，你将：
- 制定策略，打入并完成 Decagon 的关键战略客户
- 与客户组织中各个层级的关键利益相关者建立深厚、值得信赖的关系（能够与 CX 领导、产品负责人和运营负责人沟通）
- 理解客户的业务、挑战和战略重点，发现新的扩展机会
- 与内部团队（创始人、部署策略师、工程团队等）合作，提供定制化解决方案
- 预测并准确报告销售管道和收入
- 制定并执行客户计划，以完成战略交易
- 向产品和管理层团队提供反馈和见解，影响公司的产品路线图
- 保持对公司产品、服务和行业趋势的专家级了解
- 预期适度的出差
Your background looks something like this
- 7 年以上战略或企业销售经验
- 在大型复杂客户中成功增长收入和拓展业务的显著业绩
- 优秀的沟通、演示和谈判技巧
查看英文原文
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel.
Your background looks something like this
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
Even better if you have
- Previous experience selling AI or customer support/experience software
Compensation
OTE MX$3,511,864 - MX$4,828,813 + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.