客户增长经理
Customer Growth Manager
**Cloudbeds 的独特之处**
在 [Cloudbeds](https://www.cloudbeds.com/)，我们不只是在开发软件，而是在改变酒店业。我们的平台为全球 150 个国家的酒店提供支持，每年处理数十亿美元的预订。从精品酒店到大型酒店集团，我们通过一个统一的平台帮助酒店业主提升运营效率和商业策略，该平台与数百家合作伙伴集成。而且我们拥有完全远程的团队。想象一下，与全球创新者一起打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自 2012 年成立以来，我们一直因卓越表现获得认可，最近在 2026 年 HotelTechAwards 上荣获最佳酒店管理软件奖，并再次入选德勤的 Technology Fast 500，但我们现在才刚刚开始。
#### **你将如何产生影响：**
作为客户增长经理（CGM），你的重点将专注于通过外向销售和产品驱动的增长计划，对现有客户进行升级销售和交叉销售。你需要是一个充满活力且以结果为导向的人。
你将建立并管理一个客户管道，目标是实现超额配额的销售业绩。你将确保交易质量高，售后问题最少。
#### **你将为团队带来什么：**
- 达成并超越客户增长管理团队设定的雄心勃勃的目标和收入目标。
- 与关键利益相关者和决策者建立并维护良好的关系。
- 通过战略账户分析和定期沟通，主动识别现有客户中的升级销售机会。
- 理解每个客户的独特需求和挑战，并推荐与其业务目标一致的额外软件产品或功能。
- 准备并交付针对每个客户具体需求的有说服力的销售演示、提案和产品展示。
- 与入职和产品团队合作，确保升级产品的顺利实施。
- 关注行业趋势、竞争对手活动和市场动态，以发现新的升级销售机会并保持领先。
#### **让你成功的关键因素：**
- 在销售领域有成功经验，专注于升级销售或客户扩展，最好是在酒店科技领域。
- 有酒店运营方面的经验和/或教育背景。
- 对酒店行业趋势有深入了解
查看英文原文
**What Makes Cloudbeds Unique**
At [Cloudbeds](https://www.cloudbeds.com/), we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
**How You'll Make an Impact:**
As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.
You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.
**What You Bring to the Team:**
- Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.
**What Sets You Up for Success:**
- Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
- Experience and/or education in hospitality operations.
- Strong understanding of hospitality industry trends and challenges.
- Ability to build and maintain long-term relationships with clients.
- Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
- Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Self-motivated and goal-oriented, with a relentless drive to exceed targets.
- Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
- Willingness to travel as required (< 10%).
**Bonus Skills to Stand Out:**
- Demonstrable success in selling PMS or other hotel tech software.
- Languages: English (additional European languages are always a plus!).
**Compensation:** Commission is uncapped, and top performers earn $120k+ in Annual OTE. (The salary is only for US-based candidates).
#LI-AC2
**Work Authorization:** Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE