预约安排者（熟悉Payaca或AirCall）- 远程
Appointment Setter (Payaca or AirCall Exp) - Remote
职位：预约专员
薪资：20,000 ZAR - 25,000 ZAR
工作时间与条件：英国时间（周一至周五）
雇佣方式：全职 - 独立承包商
关于公司：
一家位于爱尔兰的管理咨询公司，专注于销售策略和业务增长。我们为多样化的英国及全球客户提供服务，包括在英国运营的可再生能源特许经营品牌（专注于太阳能光伏、空气源热泵及相关家庭能源产品），代表一家具有前瞻性、包容性且年营收数十亿英镑的英国能源公司。
我们正在快速扩大远程电话销售团队——内部称为“忍者”团队，并寻找表达清晰、以客户为中心的专业人士加入我们快速发展的协作型团队。加入我们意味着进入一个已建立的完全远程团队，拥有充满活力的工作文化，通过 Google Workspace 和 Google Chat 进行日常协作。
职位概述：
作为预约专员，你是温暖、主动表达兴趣的客户（对太阳能板、热泵或两者都有兴趣）的第一接触点。这是一项严格非冷电销的角色——所有联系都是通过营销产生的温暖到火热的咨询。
你的任务是引导潜在客户顺利通过我们的提案前和提案后阶段，提供卓越的客户服务，收集关键的房产信息，并为我们的技术专家的成功做好准备。
职责：
- 主导接触与评估：通过来电/外拨电话接触温暖和火热的潜在客户，严格使用高意向营销线索，不进行冷电销。
- 脚本与流程掌握：遵循结构化的“提案前”和“提案后”通话流程，清晰一致地引导客户完成每个阶段。
- 互动估算：使用客户的英国邮编，通过在线估算工具为客户演示预估的面板数量、电池容量和成本估算。
- 数据采集与系统管理：准确收集房产和客户的核心信息供设计团队使用，将所有互动和通话结果记录在我们的 CRM（Payaca）和电话系统（Aircall）中。
- 异议处理与跟进：进行提案后的跟进，回答问题，处理基本异议，并推动客户预订现场勘察或下一次预约。
- 预约升级：为有复杂技术需求的客户安排专门的30分钟专家通话。
查看英文原文
Position: Appointment Setter
Salary: 20,000 ZAR - 25,000 ZAR
Working Hours & Conditions: UK Hours (Monday-Friday)
Employment: Full Time - Independent Contractor
ABOUT THE COMPANY:
Irish-based management consultancy specializing in sales strategy and business growth. We serve a diverse range of UK and global clients, including renewable energy franchises operating across the UK (focusing on solar PV, air source heat pumps, and related home energy products) on behalf of a forward-thinking, inclusive, multi-billion-pound turnover UK energy company.
We are rapidly scaling our remote telephone sales team—known internally as the “Ninjas”—and are looking for articulate, customer-focused professionals to join our fast-growing, collaborative operation. Joining us means entering an established, fully remote team with a vibrant workplace culture driven by daily collaboration via Google Workspace and Google Chat.
ROLE OVERVIEW:
As an Appointment Setter, you are the crucial first point of contact for warm, inbound customers who have proactively expressed interest in solar panels, heat pumps, or both. This is strictly a non-cold-calling role—every contact is a warm-to-hot inbound enquiry generated through marketing.
Your mission is to guide prospective customers seamlessly through our pre- and post-proposal stages, delivering exceptional customer service, gathering critical property details, and setting up our technical specialists for success.
RESPONSIBILITIES:
- Lead Engagement & Qualification: Engage warm and hot prospective customers via inbound/outbound calls, strictly utilizing high-intent marketing leads with zero cold calling.
- Script & Flow Mastery: Follow structured “Pre-Proposal” and “Post-Proposal” call flows to guide customers through each stage of their journey with clarity and consistency.
- Interactive Estimations: Walk customers through an online estimate tool using their UK postcode to provide indicative panel counts, battery sizes, and cost estimates.
- Data Capture & System Management: Accurately gather core property and customer information for the design team, logging all interactions and call outcomes in our CRM (Payaca) and telephony system (Aircall).
- Objection Handling & Follow-Up: Conduct post-proposal follow-ups to answer questions, address basic objections, and advance customers toward booking a survey or next appointment.
- Appointment Escalation: Book dedicated 30-minute specialist calls for customers with complex technical questions, ensuring accuracy over guesswork.
- Quality & Performance Standards: Maintain target performance metrics, dialing approximately 100–200 numbers daily with a target contact/conversation rate of ~50%.
- Continuous Improvement: Actively participate in ongoing coaching, call reviews, and role-play sessions alongside the Ninja Operations Manager to continuously elevate call quality.
Requirements
- Language Proficiency: Native or near-native (fluent) English language skills with an exceptionally clear, professional, and engaging telephone manner.
- Industry Experience: Prior experience in telesales, telemarketing, customer service, or phone-based sales qualification is essential.
- Regional Availability: Ability to work standard UK business hours (9:00 AM – 5:00 PM GMT/BST) from a quiet, dedicated home office in South Africa or the Philippines with stable, high-speed internet.
- Tech Aptitude: Confident navigating CRM and VoIP systems (prior experience or quick adaptability to systems like Payaca and Aircall).
- Numerical Literacy: Comfortable handling basic numbers and technical concepts (e.g., panel counts, cost estimates). No prior solar/heat pump experience is required.
PREFERRED:
- UK Market Experience: Proven track record working on UK-facing inbound or outbound sales and qualification campaigns.
- Scripted Execution: Demonstrated ability to follow structured scripts naturally while building authentic rapport with customers.
What You’ll Bring:
- Customer-Centric Mindset: A warm, conversational tone that represents a premier UK energy brand with professionalism and integrity.
- Self-Motivation & Reliability: The discipline to thrive independently in a fully remote environment while consistently hitting daily outreach goals.
- Adaptability & Coachability: Enthusiasm for learning, accepting constructive feedback, and continuously refining your skills through training and role-plays.
- Team-First Energy: A collaborative spirit eager to contribute to a close-knit remote team and dynamic culture.
Originally posted on Himalayas