远程合同工 - 远程桌面支持工程师
Contractor – Remote Desktop Support Engineer
位置：PAN INDIA 经验：13年职位 我们正在寻找一个远程桌面支持工程师，通过电话，电子邮件，聊天和远程支持道为业务客户提供技术支持。该角色专注于诊断并解决硬件，软件，网络和用户访问问题，同时确保事件和服务请求得到适当的跟踪和解决。这个职位需要强有力的沟通，解决问题，协调以及24x7运营工作的愿意。工程师将提供1级和2级远程桌面支持，解决客户端硬件，软件和基本网络连接问题，并交付及时的技术解决方案。该角色涉及与用户直接互动，识别和优先考虑问题，研究问题，并在事件后完成关闭。此职位需要有效使用事件管理系统记录问题，工作请求，解决方案和解决方案。工程师还将复杂的问题引导到适当的第三和第四层支持团队，并协调内部支持组直到解决。职责包括用户帐户管理，支持基于 PC 的软件应用程序，参与培训和部门开发以及必要时准备或提供基本用户培训。关键责任 ·通过电话，电子邮件，聊天和远程道提供1级和2级远程桌面支持。·诊断并解决硬件，软件，网络和基础连接问题。·记录，记录和使用事件管理系统管理事件和服务请求。·将事件和工作订单分配给适当的支持团队，并在关闭期间进行跟踪。·向第三和第四级支持专家升级复杂技术问题。· 执行用户帐户管理和支持基于 PC 的软件应用。· 识别，评估和优先考虑客户问题和投诉。· 遵循既定的 SOP 并参与持续培训和支持团队发展。所需技能 ·远程桌面/技术支持 ·硬件和软件故障解决 ·基础网络和连接故障处理 ·事件与请求管理 ·服务台操作 · 1级和2级技术支持 · 用户账户管理 ·事件管理系统 · PC-based 软件应用程序支持 ·强有力的书面和口头沟通
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Location: PAN INDIA
Experience: 1–3 Years
About the Role
We are seeking a Remote Desktop Support Engineer to provide technical support to business clients through telephone, email, chat, and remote support channels. The role focuses on diagnosing and resolving hardware, software, network, and user-access issues while ensuring incidents and service requests are properly tracked and resolved. The position requires strong communication, problem-solving, coordination, and a willingness to work in 24x7 operations.
Job Description
The engineer will provide Level 1 and Level 2 remote desktop support, troubleshoot client hardware, software, and basic network connectivity issues, and deliver timely technical resolutions. The role involves interacting directly with users, identifying and prioritizing problems, researching issues, and following incidents through to closure.
The position requires effective use of an Incident Management System to document problems, work requests, resolutions, and workarounds. The engineer will also route complex issues to appropriate third- and fourth-level support teams and coordinate with internal support groups until resolution.
The role includes user account management, support for PC-based software applications, participation in training and departmental development, and preparation or delivery of basic user training when required.
Key Responsibilities
- Provide Level 1 and Level 2 remote desktop support through phone, email, chat, and remote channels.
- Diagnose and resolve hardware, software, network, and basic connectivity issues.
- Log, document, and manage incidents and service requests using the Incident Management System.
- Assign incidents and work orders to appropriate support teams and follow up through closure.
- Escalate complex technical issues to third- and fourth-level support specialists.
- Perform user account management and support PC-based software applications.
- Identify, evaluate, and prioritize customer problems and complaints.
- Follow established SOPs and participate in ongoing training and support team development.
Required Skills
- Remote Desktop / Technical Support
- Hardware and software troubleshooting
- Basic network and connectivity troubleshooting
- Incident and request management
- Service Desk operations
- Level 1 and Level 2 technical support
- User account management
- Incident Management Systems
- PC-based software application support
- Strong written and verbal communication
- Problem-solving and analytical skills
- Team coordination and follow-up
- Process-oriented approach
Mandatory Skills
· Service Desk
Candidate Profile
The ideal candidate should have strong technical support experience with the ability to diagnose and resolve hardware, software, network, and desktop-related issues remotely. Strong communication skills, integrity, analytical and problem-solving abilities, a learning attitude, and flexibility to support 24x7 operations are essential.
Benefits Package
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and inclusive work environment
- The opportunity to work on exciting and challenging projects with leading clients
Originally posted on Himalayas