运营执行官 - 波兰
Operations Executive - Poland
Operations Executive - Poland
关于BeMyGuest
BeMyGuest是一个领先的B2B旅游技术平台，将旅游、景点和活动供应商与全球分销合作伙伴连接起来。我们的平台使旅游企业能够通过技术和战略合作伙伴关系扩展分销渠道、管理库存并增加收入。
我们正在寻找Operations Executives来支持使用我们平台的运营商，并帮助他们最大化我们分销网络和预订系统的价值。
主要职责
平台与产品管理
- 上传并维护产品信息，包括描述、价格、日历和图片。
- 确保平台上产品列表的准确性和质量。
- 使用AI工具协助产品描述的内容创作、优化和翻译。
运营商与客户服务
- 为使用我们平台和预订系统的运营商提供持续支持。
- 通过聊天、Slack、WhatsApp、WeChat、电子邮件和电话处理预订咨询，包括更改、取消、退款和紧急情况。
API与系统支持
- 协助排查预订系统和API集成问题。
- 调查预订或可用性差异，并与内部技术团队协调解决问题。
要求
- 1–3年在运营、客户服务、电子商务、OTA或类似职位的工作经验。
- 对细节有高度关注，并能在快节奏的环境中工作。
- 优秀的沟通和客户服务技能。
- 英语书面和口语能力出色，以支持与国际团队的沟通。
- 有使用AI工具进行内容创作或翻译的经验。
- 熟悉API或系统故障排除者优先。
地点
- 我们主要寻找波兰本地的候选人。
- 但位于相同或相近时区的其他地区的候选人也将被考虑。
- 这是一个全职远程职位，每周工作5天，通常安排为周二至周六或周日至周四，具体根据运营需求而定。
最初发布于Himalayas
查看英文原文
Operations Executive - Poland
About BeMyGuest
BeMyGuest is a leading B2B travel technology platform connecting tour, attraction, and activity suppliers with global distribution partners. Our platform enables travel businesses to expand distribution, manage inventory, and grow revenue through technology and strategic partnerships.
We are looking for Operations Executives to support operators using our platform and help them maximize the value of our distribution network and booking systems.
Key Responsibilities
Platform & Product Management
- Upload and maintain product information including descriptions, pricing, calendars, and images.
- Ensure the accuracy and quality of product listings across the platform.
- Use AI tools to assist with content creation, optimization, and translation of product descriptions.
Operator & Customer Support
- Provide ongoing support to operators using our platform and booking systems.
- Handle booking inquiries including changes, cancellations, refunds, and urgent cases via Chat, Slack, WhatsApp, WeChat, Email, and Phone.
API & System Support
- Assist in troubleshooting reservation system and API integration issues.
- Investigate booking or availability discrepancies and coordinate with internal technical teams to resolve issues.
Requirements
- 1–3 years of experience in operations, customer support, eCommerce, OTA, or similar roles.
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong written and spoken English to support communication with an international team.
- Experience using AI tools for content creation or translation.
- Familiarity with API or system troubleshooting is an advantage.
Location
- We are primarily looking for candidates based in Poland.
- However, candidates based in other locations within similar time zones will also be considered.
- This is a full-time and remote role with a 5-day work week, typically scheduled Tuesday–Saturday or Sunday–Thursday depending on operational requirements.
Originally posted on Himalayas