高级技术顾问
Senior Technical Consultant
关于 Outreach
Outreach 成立于2014年，是唯一一个完整的代理 AI 平台，专为收入团队设计。Outreach 将代理 AI、对话智能和辅助 AI 结合，为收入策略中的数百种用例提供支持。从新客户开发到扩展、交易加速、提升留存率和预测，Outreach AI 自动化工作流程，使销售团队能够专注于更具战略性的对话和行动。收入领导者可以从连接的账户可见性、绩效洞察和每个 GTM 团队更高的预测准确性中受益。世界领先的企事业单位使用 Outreach 来推动他们的收入团队，包括 Databricks、SAP、西门子和 Verizon 等。
关于团队
技术咨询团队由在 Outreach、CRM 和销售技术方面的领先专家组成，他们每天都将创新带入实施中。作为我们入职和优化过程的重要组成部分，技术咨询团队确保我们的客户充分利用 Outreach 的技术潜力，同时遵循最佳实践。
关于职位
作为高级技术顾问，你将在专业服务业务线的各种 SaaS 技术中担任技术主题专家。在一个快节奏的环境中，你将与内部和外部顾问及技术专家紧密合作，实施、升级和配置我们销售参与平台的各种解决方案。该职位将在我们不断扩展的 AI 计划中发挥关键作用，支持客户在我们的平台上启用和配置 AI 功能。你还将扮演可信顾问的角色，帮助组织采用并实现 AI，以推动可衡量的商业价值。该职位的成功将通过整体业务影响、客户对技术最佳实践的采用以及顾问执行的平台设置质量来衡量。
地点：全职远程 - 优先考虑 CST/EST 时区
你的日常任务将包括
管理并执行客户的实施和项目，包括在我们平台上部署 AI 功能的解决方案
与客户进行详细的发现，了解他们的 CRM 使用情况，并将其转化为 Outreach 集成功能
作为内部和外部利益相关者的 Outreach 技术和 AI 功能的首选主题专家
与项目和项目经理、专业服务顾问合作
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About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day. As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices.
The Role
As a Sr. Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business. You will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform. This role will play a key part in our expanding AI initiatives, supporting customers in enabling and configuring AI capabilities within our platform. You will also act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.
Location: Remote within the U.S., with a preference for candidates based on the East Coast.
Your Daily Adventures Will Include
Manage and execute on implementations & projects for customers, including AI-enabled solution deployments within our platform
Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
Serve as the go-to subject matter expert on Outreach technologies and AI features for internal and external stakeholders
Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design
Support the adoption of AI-enabled workflows
Collaborate with client technical experts to establish a thorough configuration testing plan
Our Vision of You
Experienced Technical Consultant - you have 4-5 years of experience working in a SaaS consulting role, with at least 2 years of experience in a technical or support role
Technical Aptitude - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes
AI-Curious & Adaptable - You stay current on AI-enabled tools and workflows, pick up new AI capabilities quickly, and look for practical ways to apply automation and AI-driven insights to improve your work and your customers' outcomes
Consultant & Trusted Advisor - You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
Strategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done
Exceptional Communication Skills - You have experience successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders
Preferred Qualifications
Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
Familiarity with front-end and back-end development technologies
Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
Track record of leading with optimism to help others persevere in difficult situations
Expertise in working with a Sales Engagement Platform
History of working with internal Product or Engineering teams to improve product features and capabilities
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Why You’ll Love It Here
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.