技术关系经理（m/f/d）- 欧洲、中东和非洲地区
Technical Relationship Manager (m/f/d) - EMEA
LOCATION: EMEA, remote
THE ROLE:
IGEL TRM 的总体职责是加强 IGEL 与客户之间的紧密合作关系，帮助他们战略性地推进 IGEL 技术解决方案的采用。TRM 是客户与 IGEL 各个职能部门之间的核心联系点。
TASKS AND RESPONSIBILITIES:
- 与企业客户建立并维护长期的战略关系。
- 作为值得信赖的技术顾问，确保 IGEL 解决方案的成功部署和扩展。
- 提供 IGEL 技术的知识转移和持续赋能。
- 管理并推动复杂支持问题直至解决。
- 作为客户与 IGEL 产品管理之间的联络人，处理功能请求。
- 指导并验证客户项目、升级和实施策略。
- 制作并维护详细的客户账户计划，包括基础设施文档、项目时间线和战略路线图。
- 了解客户环境，并提供提升性能、稳定性和效率的建议。
- 根据客户需求和 IGEL 产品组合识别交叉销售和升级销售机会。
- 应用 IT 服务管理和项目交付最佳实践（例如，Scrum、ITIL）来构建客户合作，并确保运营卓越。
EXPERIENCE AND QUALIFICATIONS:
Technical skills:
- 至少 5 年在技术关系、咨询或系统集成岗位中直接支持企业客户的经验。
- 熟悉虚拟化技术（例如，Citrix、Omnissa、Microsoft AVD）。
- 具有桌面和应用虚拟化平台（Citrix Virtual Apps and Desktops、Microsoft RDS）的实际操作经验。
- 熟悉网络协议和概念（TCP/IP、DHCP、DNS、VLAN、802.1x、RADIUS）。
- 至少 2 年在生产环境中管理 IGEL 解决方案的实际经验。
- 熟悉目录服务，如 LDAP 和 Active Directory。
- 能够在 Windows 和 Linux 环境中进行故障排除。
- 具备脚本语言（例如 PowerShell、Bash、Python）经验者优先。
- 熟悉数据库系统（例如 MSSQL、MySQL、Oracle）者更有优势。
- 拥有行业认可的认证（例如 VCP、CCA/CCP、MCSE、RHCA）者备受重视。
Project & Service Management:
- 熟悉 ITIL 框架和敏捷方法论
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LOCATION: EMEA, remote
THE ROLE:
The overall role of the IGEL TRM is to cement a close working relationship between IGEL
and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.
TASKS AND RESPONSIBILITIES:
- Develop and maintain strong, long-term strategic relationships with enterprise customers.
- Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
- Provide technical knowledge transfer and continuous enablement on IGEL technologies.
- Manage and escalate complex support issues through to resolution.
- Serve as a liaison between customer and IGEL Product Management for feature requests.
- Guide and validate customer projects, upgrades, and implementation strategies.
- Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
- Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
- Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
- Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.
EXPERIENCE AND QUALIFICATIONS:
Technical skills:
- At least 5 years of experience directly supporting enterprise customers in a technical relationship, consulting, or systems integration role.
- Solid background in virtualization technologies (e.g, Citrix, Omnissa, Microsoft AVD).
- Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
- Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
- Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
- Familiarity with directory services such as LDAP and Active Directory.
- Competence in troubleshooting across Windows and Linux environments.
- Experience with scripting languages (e.g. PowerShell, Bash, Python) is a plus.
- Understanding of database systems such as MSSQL, MySQL, Oracle is advantageous.
- Industry-recognized certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are highly valued.
Project & Service Management:
- Working knowledge of ITIL frameworks and agile methodologies like Scrum or Kanban.
- Experience using project management tools such as Jira, Confluence, or equivalent.
- Demonstrated success in planning, managing, or contributing to technical project delivery.
Soft Skills:
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational and time management abilities; comfortable working independently.
- High degree of initiative and adaptability in a fast-paced environment.
- Team-oriented mindset with a proactive attitude and customer-centric approach.
Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Florian Hermann
Senior Talent Acquisition Partner
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
Originally posted on Himalayas