客户服务顾问
Customer Service Consultant
职位名称：客户服务顾问
地点：南非
职位类型：全职，远程办公
工作时间：美国时间（上午9点-下午5点 EST）
薪资：南非兰特（ZAR）
我们正在寻找一位友好、专业且以客户为中心的客户服务顾问加入我们的团队。理想的候选人应具备良好的电话沟通能力，能够有效解答客户问题，准确处理订单，并提供优质的客户服务。
此职位主要负责处理来电和客户咨询，处理订单，保持准确的记录，并在相关系统中更新客户信息。
主要职责
- 以专业、友好且乐于助人的方式接听与客户服务和订单相关的电话。
- 回应客户问题，提供有关产品、订单和服务的准确信息。
- 准确高效地处理客户订单。
- 在 HubSpot 和其他相关系统中记录并更新客户和订单信息。
- 使用 Microsoft Excel 和 Google Sheets 维护和更新电子表格。
- 准确记录客户互动、咨询和订单详情。
- 跟进客户请求，确保咨询得到及时解决。
- 在每次通话中提供积极专业的客户体验。
- 与团队紧密合作，确保订单处理和客户沟通准确无误。
- 保持客户记录和数据的有序和最新状态。
- 未来可能承担外呼销售培训和职责，具体视额外补偿而定。
要求
- 优秀的英语口语沟通能力，电话交流清晰、专业且令人愉快。
- 拥有良好且中立的口音，便于客户理解。
- 强大的客户服务和人际交往能力。
- 熟练且自信地通过电话与客户交流。
- 能够清晰、专业且耐心地回答问题。
- 具备使用 Microsoft Excel 和/或 Google Sheets 的经验。
- 熟悉使用 Google Workspace，包括 Gmail、Google Docs 和 Google Sheets。
- 具备基本的 CRM 系统使用经验，优先考虑 HubSpot。
- 在输入客户和订单信息时注重细节，确保准确性。
- 具备良好的组织和行政能力。
- 能够在处理电话和准确更新信息的同时多任务处理。
- 适应学习新系统和流程。
查看英文原文
Job Title: Customer Service Consultant
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
We are seeking a friendly, professional, and customer-focused Customer Service Consultant to join our team. The ideal candidate will be confident and pleasant on the phone, able to answer customer questions effectively, process incoming orders accurately, and provide excellent customer service.
This role will primarily focus on handling inbound calls and customer enquiries, processing orders, maintaining accurate records, and updating customer information across relevant systems.
Key Responsibilities
- Answer incoming customer service and order-related phone calls in a professional, friendly, and helpful manner.
- Respond to customer questions and provide accurate information regarding products, orders, and services.
- Process incoming customer orders accurately and efficiently.
- Capture and update customer and order information in HubSpot and other relevant systems.
- Maintain and update spreadsheets using Microsoft Excel and Google Sheets.
- Record customer interactions, enquiries, and order details accurately.
- Follow up on customer requests and ensure enquiries are resolved promptly.
- Provide a positive and professional customer experience on every call.
- Work closely with the team to ensure accurate order processing and customer communication.
- Maintain organised and up-to-date customer records and data.
- Potentially undertake outbound sales training and responsibilities in the future, subject to additional compensation.
Requirements
- Excellent verbal English communication skills with a clear, professional, and pleasant phone manner.
- A good, neutral accent that is easy for customers to understand.
- Strong customer service and interpersonal skills.
- Comfortable and confident speaking with customers over the phone.
- Ability to answer questions clearly, professionally, and patiently.
- Experience using Microsoft Excel and/or Google Sheets.
- Comfortable using Google Workspace, including Gmail, Google Docs, and Google Sheets.
- Basic experience using a CRM system, preferably HubSpot.
- Strong attention to detail and accuracy when entering customer and order information.
- Good organisational and administrative skills.
- Ability to multitask while handling calls and updating information accurately.
- Comfortable learning new systems and processes.
Thinking of applying? Here's the inside scoop.
Let us walk you through the next steps.
Step 1 – Complete Your Application
Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.
Step 2 – The First Look (One-Way Video Interview)
This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!
Why do we ask for a video?
Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:
- How you communicate and connect with people.
- How you present yourself professionally.
- Other opportunities you might be an even better fit for (bonus surprises!).
Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.
Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!
Step 3 – Let's Actually Talk
A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.
Step 4 – The Fine Print, Made Fun
We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.
Step 5 – Matchmaking Time
Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.
Step 6 – Showtime
Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.
Step 7 – The Verdict
We chase feedback the second it lands and keep you in the loop.
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas