实施工程师，数字诊断（DDx）
Implementation Engineer, Digital Diagnostics (DDx)
我们是谁
PathAI 的使命是通过人工智能病理学改善患者预后。我们正在将传统的病理学方法转变为强大的新技术。这些病理学的创新可以帮助加速药物研发，提高诊断准确性的信心，并更快地为患者提供救命疗法。在 PathAI，你将与一个多元化且才华横溢的团队一起工作，他们致力于解决复杂的问题并产生巨大的影响。
职位机会
我们正在寻找一名实施工程师加入我们的团队，以支持我们的数字诊断客户，包括我们已商业部署的人工智能产品组合、临床试验平台和数字病理图像管理系统 AISight。虽然经验很重要，但我们更重视组织内的文化契合度，对了解我们的业务和客户有强烈的求知欲，并有推动我们在快速发展的行业中前进的动力。我们希望找到一位熟悉 SaaS 实施、实验室/IT 连接集成，并且条理清晰、有进取心、能在复杂环境中快速学习的人。
- 与我们的 DDx 客户（解剖病理学实验室、学术医学中心、医院系统）及临床试验经理建立并维护良好的关系，在项目技术实施阶段作为他们的主要联系人
- 提供实际的技术实施支持，必要时与客户 IT 和内部开发团队合作
- 管理所有实施任务，提供进度更新，解决风险和问题，并定期与客户沟通
- 语言要求：流利的口语和书面表达能力
- 英语（必需）
- 葡萄牙语或法语（优先）
- 值班支持：作为应用专家/支持团队的升级点，为外部客户提供支持。（包括值班轮班）
你是什么样的人：（必需）
- 有 3 年以上面向客户的 SaaS 实施经验
- 具备强大的分析能力和严谨的执行力
- 有处理困难客户或情况的经验，并能展示解决方案
- 对我们的业务和产品有深入的理解，并能在需要学习的领域进行研究和自主推进
- 熟悉 HL7 接口实施，并有使用领先的实验室信息系统的实际经验
查看英文原文
Who We Are
PathAI's mission is to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.
The Opportunity
We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio, clinical trials platform, and Digital Pathology Image Management System, AISight. Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.
- Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) and clinical trial managers acting as their primary point of contact during the technical implementation phase of the project
- Provide hands-on technical implementation support, working with customer IT and internal development teams as needed
- Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis
- Language Requirements, Fluent- Spoken and Written :
- English (Required)
- Portuguese or French (Preferred)
- On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)
Who You Are:(Required)
- You have 3+ years of experience in a client-facing, SaaS implementation roles
- You have strong analytical skills and operating rigor
- You have experience handling difficult customers or situations and can demonstrate resolutions
- You have a strong understanding of our business and products, and an ability to research/self-start in areas that require learning
- You have familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred
- Travel (<20%)
This position is based in Boston or Remote
Relocation benefits are not available for this position.
The expected salary range for this position based on the primary location Boston, MA is $48,000 - $73,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
PathAI is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
Originally posted on Himalayas