远程质量保证负责人（SG, 486018）
Remote Quality Assurance Lead (SG, 486018)
开发工程限定地区（需当地身份）
公司International SOS
薪资未公开
工作地点Singapore
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间15 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 Singapore 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
职位描述
作为RQAL，你将领导质量调查、患者安全计划、投诉和申诉管理、质量保证审查以及持续改进活动。与临床负责人、运营团队、医疗提供者、军事治疗设施（MTFs）和客户利益相关者紧密合作，你将帮助加强临床治理，改善医疗结果，并提升受益人体验。
职责与要求
- 领导对质量问题、投诉、申诉和服务恢复案例的调查。
- 使用结构化调查方法进行根本原因分析和质量审查。
- 制定、实施并监控纠正和预防措施计划（CAPAs）。
- 支持临床质量管理计划和质量监督计划。
- 分析临床、运营、提供者和客户体验数据，以识别趋势、风险和改进机会。
- 开发质量仪表盘、报告、演示文稿和治理材料。
- 与医疗团队和提供者合作，推动患者安全、质量改进和临床卓越。
- 监督提供者质量表现，支持提供者的审计、评估和改进计划。
- 利用PDSA循环等方法领导质量改进项目。
- 在区域内开展质量教育、指导和利益相关者参与活动。
要求
- 护理学学士学位。
- 注册护士，至少有3年注册后的临床经验。
- 具有医疗质量管理、临床治理、患者安全或质量保证方面的经验。
- 有处理投诉、申诉、事件或质量调查的实操经验。
- 具备强大的分析、报告和利益相关者管理能力。
- 英语书面和口头沟通能力优秀。
- 熟练使用Microsoft Office和数据分析工具。
- 具有医疗保险公司、管理护理、医疗援助服务或国际医疗环境的经验。
- 熟悉TRICARE Overseas Program或类似医疗项目者优先。
- 有审计、认证活动、质量改进项目和提供者绩效管理经验。
附加信息
- 混合办公安排。
- 可能需要偶尔前往提供者现场。
- 有机会与全球医疗团队合作
查看英文原文
About The Role
As the RQAL, you will lead quality investigations, patient safety initiatives, complaints and grievance management, quality assurance reviews, and continuous improvement activities. Working closely with clinical leaders, operational teams, healthcare providers, Military Treatment Facilities (MTFs), and client stakeholders, you will help strengthen clinical governance, improve healthcare outcomes, and enhance the beneficiary experience.
Roles & Responsibility
- Lead investigations into quality incidents, complaints, grievances, and service recovery cases.
- Conduct root cause analyses and quality reviews using structured investigation methodologies.
- Develop, implement, and monitor corrective and preventive action plans (CAPAs).
- Support the Clinical Quality Management Program and Quality Oversight Plan.
- Analyze clinical, operational, provider, and customer experience data to identify trends, risks, and improvement opportunities.
- Develop quality dashboards, reports, presentations, and governance materials.
- Partner with medical teams and providers to drive patient safety, quality improvement, and clinical excellence.
- Monitor provider quality performance and support provider audits, assessments, and improvement initiatives.
- Lead quality improvement projects utilizing methodologies such as PDSA cycles and continuous improvement principles.
- Deliver quality education, coaching, and stakeholder engagement activities across the region.
Requirements
- Bachelor’s Degree in Nursing.
- Registered Nurse with at least 3 years of post-registration clinical experience.
- Experience in healthcare quality management, clinical governance, patient safety, or quality assurance.
- Proven experience conducting complaints, grievance, incident, or quality investigations.
- Strong analytical, reporting, and stakeholder management skills.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office and data analysis tools.
- Experience in healthcare insurance, managed care, medical assistance services, or international healthcare environments.
- Knowledge of the TRICARE Overseas Program or similar healthcare programs is preferred.
- Experience with audits, accreditation activities, quality improvement projects, and provider performance management.
Additional Information
- Hybrid work arrangement.
- Occasional travel to provider sites may be required.
- Opportunity to work with global healthcare teams and contribute to a high-impact programme supporting military beneficiaries worldwide.
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。
该公司其他在招职位
旅行管家（美国）
其他限定地区（需当地身份）
医疗支持助理 (MSA)
其他限定地区（需当地身份）