现场服务工程师 II - 巴吞鲁日, LA
Field Service Engineer II - Baton Rouge, LA
Abbott 是一家全球医疗健康领导者，帮助人们在生命各个阶段活得更充实。我们的变革性技术产品组合涵盖整个医疗领域，在诊断、医疗设备、营养品和品牌仿制药业务中均处于领先地位。我们的 122,000 名员工服务于 160 多个国家和地区。
职位描述：
关于 Abbott
Abbott 是一家全球医疗健康领导者，创造突破性科学以改善人们的健康。我们始终着眼于未来，预判医学科学和技术的变化。
我们的诊断解决方案被全球的医院、实验室和诊所使用。从心脏病发作到血液疾病、传染病和癌症等数百种健康状况的患者护理决策中，我们测试、仪器和信息学系统提供的关键信息往往是第一步。
在 Abbott 工作
在 Abbott，你可以从事有意义的工作，获得成长和学习的机会，照顾自己和家人，做真实的自己并过上充实的生活。你还将享有：
· 在国际公司中发展职业生涯的机会，实现你梦想的职业发展。
· 员工可在下个日历年加入我们的健康投资计划（HIP）PPO 医疗保险，享受免费医疗保障。
· 一项雇主高比例出资的优秀退休储蓄计划
· 学费报销、自由储蓄学生债务计划和 FreeU 教育福利——一条经济实惠且便捷的获取学士学位的路径。
· 一家在数十个国家被评为最佳工作场所的公司，并被《财富》杂志评为全球最受赞赏的公司之一。
· 一家被评为最佳大型公司之一，同时也是最佳职场之一，尤其在多样性、职场妈妈、女性高管和科学家方面备受认可。
机会
· 该职位为远程办公。
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地区：路易斯安那州巴吞鲁日。任职者可以居住在该地区内。
· 可能需要最多 25% 的出差。
· 必须持有有效的驾驶执照。
我们在诊断部门招聘一名现场服务工程师 II。这是一个基于现场的远程职位，负责路易斯安那州巴吞鲁日地区。
作为现场服务工程师 II，你将作为值得信赖的技术专家支持客户，负责安装、维护和排查诊断设备的故障，同时确保合规性和客户满意度。你将管理自己的区域，解决复杂问题。
查看英文原文
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
· Career development with an international company where you can grow the career you dream of.
· Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
· An excellent retirement savings plan with high employer contribution
· Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
· A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
· A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
· This position is remote.
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Territory: Baton Rouge, LA. The incumbent can live within the territory.
· Travel up to 25%.
· Must have a Valid Driver’s License.
We’re hiring a Field Service Engineer II within our Diagnostics Division. This is a field-based, remote role that covers the Baton Rouge, LA territory.
As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.
What You’ll Work On
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Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
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Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
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Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
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Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
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Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
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Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
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Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
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Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.
Required Qualifications:
· Bachelor’s degree or equivalent relevant experience.
· 2-5 years of experience in Engineering or Laboratory Technology.
· Ability to travel 25% within the assigned territory.
Experience Preferred:
· Strong troubleshooting and problem-solving skills with laboratory instrumentation
· Ability to work independently and thrive in team environments
· Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
· Effective communication and interpersonal skills.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$26.50 – $53.00/hourIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field ServicesDIVISION:
CRLB Core LabLOCATION:
United States of America : RemoteADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Yes, 25 % of the TimeMEDICAL SURVEILLANCE:
Not ApplicableSIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Exposure to temperatures below 60 degrees Fahrenheit/16 degrees Celsius or above 85 degrees Fahrenheit/28 degrees Celsius on a regular basis, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: is the Law link - Espanol: Originally posted on Himalayas