Remote Gaming Support Agent Japanese/English
作为位于日本，马来西亚，菲律宾波斯尼亚和赫尔塞哥维纳，摩洛哥，葡萄牙，塞尔维亚或土耳其的远程游戏支持代理商，你将为分配的游戏工作室处理客户支持问题。你将帮助玩家解决账号和技术问题并解决购买和游戏相关的问题。你将与团队代表团队合作，在团队领导和运营经理的指导下进行辅助培训模块，帮助你在工作中增长，发展和提高技能。你将保持客户最新项目和更新以及过去版本和品牌化情况的了解，并帮助他们的玩家继续享受他们喜欢的游戏。关于你 ·你在高级水平 （N1和 N2）和中级水平 （B2最低）上讲日语，并且在中级水平上说英语。·你有深入的游戏知识并喜欢与电子游戏有关的任何东西。·你拥有 PS4,PS5,Xbox One,Xbox One Series X,任天堂交换机或现代游戏 PC/笔记本电脑。·你是快速学习者，主动并擅长解决问题。·你在你的住宅内有一个专门安静的工作空间。· （可选）客户服务环境中的经验是一个优点。技术要求。· 最低的互联网速度15 Mb/s 下载和15 Mb/S 加载延迟 <120 ms,国际化 · 最少8 GB RAM · Windows 11 （除了 Windows S 模式）或 macOS 13.0 以上的版本 · 一个处理器具有至少920级 CPU 标志，如 Intel i5-8400等，或更强大的处理器 （必须是8代 Intel 以上，如果 Ryzen,第二代或更高）· G3D 评级为4806,像 GTX 760这样的 GPU 或更强大 · 最低运行的两因素身份验证智能手机：· Android 10.0以下 · Apple iOS 16.0及更新版本 我们提供 · 100% 从远程工作灵活性，没有浪费通勤时间和旅行成本 · 在一个有雄心勃勃的游戏，电子商务和技术客户的国际快速发展公司的工作位置 · 随便，多元化和包容的文化与来自80个国家或以上的人，讲25种语言 - 我们庆祝每个人的独特之处 ·创新数字工具和全面培训，可访问我们的在线培训课程库 · 多项学习和职业发展举措全年 · 有趣的员工参与活动和参与 关于我们的客户 我们是一个远程第一的 CX 公司，与全球热情代理商合作。成立于1998年，我们代表了游戏和技术领域一些最大的名字，并提高水平
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As a Remote Gaming Support Agent located in Japan, Malaysia, Philippines Bosnia and Herzegovina, Morocco, Portugal, Serbia or Turkey - you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About you
- You speak Japanese at an advanced level (N1 and N2) and English at an intermediate level (B2 minimum)
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
- A minimum of 8 GB RAM
- Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
- A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
- A GPU with a G3D Rating of 4806, like GTX 760, or stronger
- A smartphone usable for two-factor authentication that runs at least:
- Android 10.0 or newer
- Apple iOS 16.0 or newer
We offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation
About Our Client
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers who troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
Originally posted on Himalayas