客户服务代理（长期 | 兼职 | 电话）
Customer Service Agent (Permanent | Part-Time | Voice)
📍 远程 – 接受菲律宾候选人
⏱️ 全职 | 正式职位
💼 机会根据客户需求而定
💻 自备设备
📅 关于该职位
我们正在寻找以客户为中心、富有同理心的人员加入我们的健身器材客户账户，担任客服代表（电话）。在此职位中，您将通过电话协助客户处理订单、配送、产品咨询及其他问题，提供个性化和积极的客户体验。这是一个适合适应性强、学习速度快、沟通能力强并致力于客户服务角色的绝佳机会。
💬 您的工作内容
- 通过电话专业高效地处理客户咨询。
- 协助客户处理订单、配送更新、取消、修改及一般产品咨询。
- 以同理心解决客户问题，同时保持积极的客户体验。
- 根据每位客户的实际情况个性化回应，而非仅依赖脚本回复。
- 准确记录客户互动并遵循账户流程。
- 达到质量、生产力和客户满意度的期望。
- 快速适应工作量和业务需求的变化。
🎯 您具备的条件
- 每周可工作20–24小时，有固定时间表，包括周末和节假日
- 英语口语和书面沟通能力优秀
- 学习能力强，能快速掌握新流程和产品知识
- 强大的同理心和主动倾听技能
- 能自然地个性化客户互动并建立关系
- 有客服或BPO经验是加分项，但非必需
- 以客户为中心的心态
- 强大的解决问题能力
- 在快节奏的季节性环境中具备适应能力
- 注重细节
- 积极的态度和可靠性
- 在旺季高峰期能保持冷静
🚀 对此感兴趣？立即申请加入我们的候选人池！期待与您联系。
最初发布于Himalayas
查看英文原文
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Permanent
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role
We’re looking for customer-focused and empathetic individuals to join our Fitness Equipment Account as Customer Service Agents (Voice). In this role, you’ll assist customers via calls with orders, deliveries, product inquiries, and other concerns, providing a personalised and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a customer service role.
💬 What You’ll Do
- Handle customer inquiries through phone professionally and efficiently.
- Assist customers with orders, delivery updates, cancellations, modifications, and general product inquiries.
- Resolve customer concerns with empathy while maintaining a positive customer experience.
- Personalise responses to each customer's situation rather than relying solely on scripted replies.
- Accurately document customer interactions and follow account procedures.
- Meet quality, productivity, and customer satisfaction expectations.
- Adapt quickly to changes in workload and business needs.
🎯 What You Bring
- Available to work 20–24 hours per week with a fixed schedule, including weekends and holidays if needed
- Excellent verbal and written English communication skills
- Quick learner with the ability to absorb new processes and product knowledge rapidly
- Strong empathy and active listening skills
- Able to personalise customer interactions naturally and build rapport
- Customer service or BPO experience is an advantage, but not required
- Customer-first mindset
- Strong problem-solving skills
- Adaptability in a fast-paced seasonal environment
- Attention to detail
- Positive attitude and reliability
- Ability to remain calm under pressure during peak seasons
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
Originally posted on Himalayas