双语前台及保险验证专员（精神病学与TMS）
Bilingual Front Desk & Insurance Verification Specialist (Psychiatry & TMS)
我们正在寻找一位精力充沛、外向且非常有亲和力的双语虚拟前台及保险专员，作为一家快速发展的美国心理健康机构的重要前线大使。该职位结合高流量的来电/外拨电话管理、患者预约以及轻量级的保险验证支持，是一个高度面向患者的高接触性岗位。
我们特别寻找一位在英语和西班牙语中都表现出积极、温暖、自信和善于沟通的候选人。与被动的助理不同，该机构需要一位自我驱动的问题解决者，能够完全负责患者咨询，轻松处理大量电话，并为寻求心理健康和TMS治疗服务的个人提供富有同理心的出色体验。
工作环境与核心排班
- 职位名称：双语前台及保险验证/授权专员
- 状态：全职（每周40小时）
- 排班：周一至周五，上午9:00至下午6:00 EST（美国东部标准时间）
- 语言要求：完全双语（英语和西班牙语流利 - 不可协商）
- 机构专长：精神科、心理健康及TMS治疗
每日三项主要任务
- 高流量前台沟通：使用Weave处理每天50-150通患者来电，提供卓越的客户服务，解答治疗相关问题并安排预约。
- 患者预约与入院管理：管理医生日程，引导潜在心理健康和TMS治疗患者完成入院流程，并协助处理一般行政请求。
- 保险验证与授权（支持）：在需要时提供偶尔的针对性支持，包括验证保险资格、检查福利覆盖范围以及浏览保险公司门户。
核心职责
- 来电与外拨电话运营：作为机构的主要声音，使用Weave接听患者电话，进行后续跟进，用英语和西班牙语处理预约确认、取消和重新安排。
- 患者咨询与护理协调：热情解答关于精神科、TMS治疗和心理健康服务的非临床问题，将患者顺利引入机构的护理流程。
- 行政前台支持：维护准确的患者记录，组织数字入院流程，更新患者病历，并使用Google管理日常日程任务。
查看英文原文
We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role.
We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services.
Working Environment & Core Schedule
- Role Title: Bilingual Front Desk & Insurance Verifications/Auths Specialist
- Status: Full-Time (40 Hours / Week)
- Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time)
- Language Requirement: Fully Bilingual (Fluent English & Spanish - Non-Negotiable)
- Practice Specialty: Psychiatry, Mental Health & TMS Therapy
Top 3 Daily Tasks
- High-Volume Front Office Communication: Handle high-volume inbound and outbound patient calls (50–150 calls per day) using Weave, delivering exceptional customer care, answering treatment inquiries, and scheduling appointments.
- Patient Scheduling & Intake Management: Manage provider calendars, guide prospective mental health and TMS therapy patients through the intake process, and assist with general administrative requests.
- Insurance Verifications & Authorizations (Support): Provide occasional, targeted support with verifying insurance eligibility, checking benefit coverage, and navigating payer portals as needed.
Core Responsibilities
- Inbound & Outbound Phone Operations: Serve as the primary voice of the practice using Weave, answering patient calls, conducting follow-up outreach, and managing appointment confirmations, cancellations, and reschedules in English and Spanish.
- Patient Inquiry & Care Coordination: Warmly address non-clinical questions regarding psychiatry, TMS therapy, and mental health services, guiding patients smoothly into the practice's care pipeline.
- Administrative Front Desk Support: Maintain accurate patient records, organize digital intake workflows, update patient charts, and manage daily calendar tasks using Google Workspace tools and GoHighLevel.
- Insurance & Auth Support: Perform secondary insurance eligibility checks, verify coverage details on payer platforms, and assist with prior authorization documentation when necessary.
- Proactive Problem-Solving: Identify administrative bottlenecks, manage high call density with composure, and maintain high patient satisfaction across every interaction.
Requirements
- Bilingual Fluency: Fluent, natural spoken and written English and Spanish.
- U.S. Practice Experience: Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity.
- Engaging Phone Demeanor: A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic.
- Phone & Scheduling Proficiency: Proven background handling inbound/outbound calls, patient scheduling, and customer service.
- Lead & Growth Mindset: Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments.
- Problem-Solving Ability: Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges.
- HIPAA Compliance & Setup: Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset.
Strongly Preferred
- Lead Conversion & Sales: Background in patient acquisition, medical sales, or lead conversion.
- Specialty Practice Models: Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments.
- Membership Billing: Hands-on experience with recurring membership billing models and membership CRM/lead management platforms.
Ideal Candidate Profile
You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.
Originally posted on Himalayas