Vice President, Clinical Services
职位：副总裁，客户服务状态：全日制位置：远程报告：COO 补偿：$162000 - $202000 我们是谁：意向临床是一家保险精神健康公司，拥有深入的专业知识和对高净值家庭以及为他们提供服务的顾问，法律团队，顶级雇主和诊所的人进行了密切了解。通过一个由400多名高度专门的专业人员组成的国家网络，覆盖整个护理连续性，我们在生活中最不确定时刻提供集中照顾，从第一次打电到关怀计划更快于任何其他人在这个领域。我们是一个在国家范围内扩大业务的公司，我们正在寻找一个与我们一起成长的杰出领导者。你是谁：客户服务副总裁是一位负责 Intent Clinical 全国网络提供护理质量，一致性和可扩展性的关键领导人员。这个角色位于临床领导和运营纪律的交叉点上，确保每个客户体验都反映了我们的专注，专家，保险员级护理承诺。直接向首席运营官报告，这位领导者将监督全服务交付基础设施，管理和发展服务交付团队，并作为一个承诺的公司的经营骨干：无论需要如何，合适的专家总是可及。你所做的：服务领导 · 在所有服务线进行日常照顾；制定和实施确保一致性和卓越规模的操作标准，工作流程和质量基准；建立和管理支持快速高品质的客户与国家团队内的合适临床医生和专业人员匹配系统 ·确保接入到护理计划的过程以区分 Intent Clinical 在市场上的速度和精度进行；•团队开发·管理并发展一个高性能服务团队，跨越远程，全国分布式环境；•建立明确的绩效预期，问责结构和专业发展途径；•与人力资源合作维护和扩大 Intent Clinic 400+ 专业人士组成的国家团队；质量
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Position: Vice President, Client Services
Status: Full Time
Location: Remote
Reports to: COO
Compensation: $162000 - $202000
Who we are:
Intent Clinical is a concierge mental health company with deep expertise and an intimate understanding of high-net-worth families and the advisors, legal teams, top-tier employers, and clinicians who serve them. Through a curated national network of more than 400 highly specialized professionals spanning the full continuum of care, we deliver focused care in life's most uncertain moments, moving with intention from first call to care plan faster than anyone else in this space. We are a growth-stage company scaling our operations nationally, and we are looking for an exceptional leader to grow with us.
Who you are:
The Vice President of Client Services is a critical leadership hire responsible for the quality, consistency, and scalability of care delivery across Intent Clinical's national network. This role sits at the intersection of clinical leadership and operational discipline, ensuring that every client experience reflects our promise of focused, expert, concierge-level care.
Reporting directly to the COO, this leader will oversee the full-service delivery infrastructure, manage and develop the service delivery teams, and serve as the operational backbone of a company built on one promise: no matter the need, the right expert is always within reach.
What you’ll do:
Service Leadership
· Oversee day-to-day care delivery across all service lines
- Develop and implement operational standards, workflows, and quality benchmarks that ensure consistency and excellence at scale
- Build and manage systems that support rapid, high-quality matching of clients to the right clinicians and specialists within our national team
- Ensure the intake-to-care-plan process runs with the speed and precision that differentiates Intent Clinical in the market
Team Development
· Manage and grow a high-performing service team across a remote, nationally distributed environment
- Establish clear performance expectations, accountability structures, and professional development pathways
- Partner with Human Resources to maintain and expand Intent Clinical's curated national team of 400+ specialized professionals
- Develop and oversee credentialing, vetting, and quality assurance processes for clinicians and specialists
- Identify gaps in service coverage by geography, specialty, or service line and drive solutions to close them
Quality and Compliance
· Monitor clinical quality, service outcomes, and satisfaction indicators
- Ensure all care delivery operations meet applicable regulatory, ethical, and compliance standards
- Lead continuous process improvement initiatives informed by data, client feedback, and team input
Cross-Functional Partnership· Collaborate closely with operations and sales to ensure operational capacity aligns with growth
All other duties as assigned.
What you’ll bring:
· 10+ years of progressive leadership experience in service operations, healthcare services, behavioral health, or a related field
- 5+ years of experience providing related direct care services
- Master's degree in social work, psychology or similar field
- Maintains License and certifications, field specific, such as PhD, PsyD or LCSW
- Demonstrated success building and scaling service delivery operations in a high-growth environment
- Deep understanding of the mental health and behavioral health landscape
- Experience managing remote, nationally distributed teams with excellence
- Strong operational instincts; you build systems, solve problems, and drive accountability without losing the human element
- Exceptional judgment, discretion, and professionalism; you understand the stakes of serving high-profile, high-net-worth clients and their trusted advisors
- A collaborative leadership style that earns trust across service, operational, and business development functions
- Experience working with or within concierge, high-touch, or premium service environments is a strong plus
- An understanding of social responsibility and how to contribute positively to the well-being of others.
What we’ll bring:
· A leadership role at a differentiated, high-growth company serving one of the most underserved intersections of wealth and wellness
- Direct impact on the quality of care delivered to high-net-worth families and the advisors and employers who serve them
- A nationally distributed team culture built on trust, excellence, and mission
- Competitive compensation, benefits, and the opportunity to grow with a company that is redefining what concierge mental health looks like at scale
- Flexible work environment.
- Collaborative and supportive culture focused on your personal and professional growth.
- Health, dental, vision, FSA plan, and 401K plan.
- Monthly phone stipend.
- Wellness Incentives up to $500 annually.
- Collaborative and supportive culture focused on your personal and professional growth.
Commitment to Diversity, Equity, Inclusion, and Belonging
We encourage applications from people of color, women, those with disabilities, LGBTQIA+ individuals, immigrants, veterans and anyone else who has faced discrimination or oppression as a result of their identities. We are committed to promoting an environment that celebrates diversity, equity, inclusion and belonging in all areas of our organization. We strive to foster an inclusive workplace where everyone feels welcomed, respected, and valued. We embrace differences of all kinds, such as age, race, ethnicity, gender, sexual orientation, gender identity or expression, physical ability, religion, veteran status, national origin, and socioeconomic background, among others.
We understand that diversity goes beyond visible differences and encompasses a vast array of characteristics, experiences and beliefs. We actively seek individuals with diverse backgrounds to join our team because we believe this enriches our company culture and enhances the services to our clients. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite hit every requirement, please do still apply, we would love to hear from you!
These statements are intended to confirm our commitment to creating an inclusive workplace—they are not intended to exclude any individual. We are an equal opportunity employer; we do not discriminate in hiring or any other employment decisions based on any protected category.
Originally posted on Himalayas