护士经理 - 具备AWS和WFM Calabrio经验 - 远程办公（需RN紧凑执照）
Nurse Manager w/ AWS & WFM Calabrio Experience - Remote (RN Compact License Requ
职位概述
Call 4 Health 的护士主管将负责护士分诊团队的日常运营，确保提供最高质量的患者护理，遵守医疗法规，并实现最佳员工绩效。这一领导职位需要一名持证注册护士（RN），具备强大的运营和分诊专业知识、管理经验，以及营造支持性、高绩效工作环境的能力。该职位将与内部团队紧密合作，并直接与客户沟通，以确保为患者提供无缝的服务。
主要职责
运营管理：
· 负责医疗电话中心的日常运营，确保流程高效并遵守公司政策。
· 制定和实施运营策略，以提高服务质量及患者和客户的满意度。
· 监控关键绩效指标（KPI），确保团队达成服务级别协议（SLA）。
· 与IT和技术团队协作，确保电话中心的顺畅运作并解决相关问题。
· 确保遵循适当的电话分诊协议，将患者引导至合适的护理级别。
员工监督与领导：
· 领导、指导和监督护士和支持人员团队。
• 开展员工培训和职业发展项目，提升临床和沟通技能。
· 管理排班，确保满足电话中心的需求。
• 进行绩效评估，提供建设性反馈，并在需要时采取纠正措施。
· 营造积极的工作环境，促进团队合作、责任意识和持续改进。
患者护理与质量保障：
· 确保遵循临床指南和患者护理的最佳实践。
• 监控通话和互动，评估质量、合规性和患者满意度。
• 及时专业地处理患者投诉、关注点和升级问题。
• 保持对HIPAA、州和联邦医疗法规的合规性。
协作与沟通
· 作为电话中心、我们的客户和外部利益相关者之间的联络人。
• 与高管、医学总监和运营团队有效沟通，以对齐策略和目标。
· 报告KPI、整体表现、患者反馈和运营效率。
• 参与公司会议、战略会议和政策制定计划。
教育和/或经验
· 教育：学士学位
查看英文原文
Job Summary
The Nurse Manager at Call 4 Health will oversee the daily operations of the Nurse Triage team, ensuring the highest quality of patient care, compliance with healthcare regulations, and optimal staff performance. This leadership role requires a licensed Registered Nurse (RN) with strong Operations and Triage expertise, managerial experience, and the ability to foster a supportive, high-performance work environment. This position will work closely with internal teams and directly with the customer to ensure seamless service delivery to patients.
Key Responsibilities
Operational Management:
· Oversee the daily operations of the medical call center, ensuring efficient workflow and adherence to company policies.
· Develop and implement operational strategies to improve service quality and patient and client satisfaction.
· Monitor key performance indicators (KPIs) and ensure the team meets service level agreements (SLAs).
· Collaborate with IT and technical teams to ensure seamless call center operations and troubleshoot issues.
· Ensure appropriate call triage protocols are followed, directing patients to the proper level of care.
Staff Supervision & Leadership:
· Lead, mentor, and supervise a team of nurses and support staff.
• Conduct staff training and professional development programs to enhance clinical and communication skills.
· Manage staffing schedules, ensuring adequate coverage to meet call center demands.
• Conduct performance evaluations, provide constructive feedback, and implement corrective actions when needed.
· Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
Patient Care & Quality Assurance:
- Ensure adherence to clinical guidelines and best practices for patient care.
- • Monitor calls and interactions to assess quality, compliance, and patient satisfaction.
- • Address patient complaints, concerns, and escalations in a timely and professional manner.
- Maintain compliance with HIPAA, state, and federal healthcare regulations.
Collaboration & Communication
· Act as a liaison between the call center, our clients, and external stakeholders.
• Communicate effectively with executives, medical directors, and operational teams to align strategies and goals.
· Report on KPIs, overall performance, patient feedback, and operational efficiencies.
• Participate in company meetings, strategy sessions, and policy development initiatives.
Education and/or Experience
· Education: Bachelor’s Degree in Nursing (BSN) required; Master’s in Healthcare Administration (MHA) or Nursing (MSN) preferred.
• Licensure: Active Registered Nurse (RN) license (CPT).
• Experience: Minimum of 5 years of Triage experience with at least 2 years in a leadership/managerial role. Experience a telehealth setting is preferred.
Qualifications & Skills
· Strong leadership and team management abilities.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency in call center technology, electronic medical records (EMRs), and telehealth platforms.
· Ability to analyze data, monitor performance metrics, and implement improvement strategies.
· Strong knowledge of healthcare regulations, HIPAA compliance, and best practices in patient care.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· Ability to sit for extended periods and engage in active listening.
• Occasional standing and use of hands for office equipment.
• Ability to hear within normal range and use a headset.
• Good visual acuity for reading screens and documents.
• Ability to work remotely in a HIPAA-compliant workspace.
• Ability to house company equipment and access broadband Internet.
• Participation in meetings via telephone or video.
Work Environment
· Thrive in a fast-paced environment.
• Maintain professional relationships with diverse personalities.
• Adaptable to change and effective in managing stress.
Benefits
· Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Retirement plan options.
• Fully Remote.
How to Apply
Interested candidates should submit their resume and a cover letter detailing their experience
and qualifications to Call 4 Health HR department.
Join Call 4 Health and make a meaningful impact in patient care through innovative telehealth
solutions!
Approved by:
Date approved:
The Human Resource Department
February 2026
This job description may change, and/be modified with or without notice based on the department, client
and/or company needs.
www.call4health.com
Originally posted on Himalayas