客户关怀顾问 - 会希腊语、波兰语和英语的人
Customer Care Advisor - German, Polish and English Speaker
职位地点：远程（英国或爱尔兰）
合同期限：2026年9月21日 - 2027年1月10日
工作时间：兼职 | 每周40小时
- 周一至周五：早上6:30 – 晚上10:00
- 周六和周日：上午9:00 – 下午5:30
您是否热衷于提供卓越的客户服务？您是否精通德语或波兰语以及英语？加入Mountain Warehouse，一个不断壮大的全球品牌，继续我们让户外生活人人可及的使命。我们正在寻找一位友好、积极、多语言的客户支持顾问，加入我们充满活力的远程团队。
向客户支持团队主管汇报，您将在为客户创造卓越体验方面发挥关键作用——在购买前、购买中和购买后，无论是在线还是实体店。这是一个全职远程职位，适合热爱解决问题、团队合作，并在每次客户互动中产生积极影响的人。
主要职责
- 通过电话、在线聊天和电子邮件提供快速、友好且有效的支持
- 在客户旅程中提供帮助——从产品咨询到售后支持
- 与内部团队协作，及时解决问题
- 监测并报告客户趋势以提升我们的服务
- 对个人发展负责，并为团队做出积极贡献
- 保持与KPI和公司价值观一致的出色表现
我们希望找到的人是
- 精通德语或波兰语以及英语（口语和书面）
- 有面向客户的岗位经验（零售、客服中心、酒店等）
- 表达清晰、自信，具备出色的写作能力
- 能够以同理心和专业态度处理具有挑战性的对话
- 熟悉Outlook、Word、Excel和网络浏览器等工具
- 有电子商务平台（如Amazon、eBay）和客服平台经验者优先
- 积极向上、精力充沛、主动，具有“我能行”的态度
- 在快节奏环境中表现出色，并享受作为支持性团队的一员工作
福利
- 具有竞争力的薪资和福利包
- 完全远程办公
- 员工50%折扣，亲友25%折扣
最初发布于Himalayas
查看英文原文
Location: Remote (UK or Ireland)
Fixed Term: 21st September 2026 - 10th January 2027
Hours: Part-Time | 40 Hours within:
- Monday – Friday: 6:30am – 10:00pm
- Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about delivering exceptional customer service? Are you fluent in German or Polish, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team.
Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
Key Responsibilities
- Provide fast, friendly, and effective support via phone, live chat, and email
- Help customers throughout their journey—from product queries to post-purchase care
- Collaborate with internal teams to provide timely resolutions
- Monitor and report customer trends to improve our service
- Take ownership of your personal development and contribute positively to the team
- Maintain strong performance aligned with KPIs and company values
We would like to meet someone who is
- Fluent in German or Polish, and English (spoken and written)
- Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
- Clear, confident communicator with excellent written skills
- Comfortable handling challenging conversations with empathy and professionalism
- Familiar with tools like Outlook, Word, Excel, and web browsers
- Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
- Positive, energetic, and proactive with a “can-do” attitude
- Thrive in a fast-paced environment and enjoy working as part of a supportive team
Benefits
- Competitive salary and benefits package
- Fully remote working
- 50% staff discount & 25% for family and friends
Originally posted on Himalayas