客户经理
Account Executive
关于GovPilot：
GovPilot为地方政府提供基于云的软件解决方案，旨在让我们的社区成为更美好的生活和工作场所。作为一家以使命驱动的公司，GovPilot致力于创造能服务公共利益的技术。
我们寻找那些对自己的工作感到自豪，并不断追求自我提升、技能和知识进步的团队成员。如果这听起来像你——以及你希望茁壮成长的工作环境——我们希望你能加入我们！
我们提供的福利包括：
- 具有竞争力的薪资。
- 无限制带薪休假。
- 灵活的工作时间和远程办公选项。
- 全面的健康、牙科和视力保险。
- 职业发展机会和学习预算。
- 家庭办公和IT预算。
- 支持性的团队环境。
- 参与创新项目并使用前沿技术的机会。
职位概述：
高级客户经理将负责通过开发和完成与地方政府机构的销售机会来推动新业务收入。该职位需要在SaaS销售方面有显著的成功经验，最好是公共部门，同时具备管理复杂采购流程的能力。此外，高级客户经理将在建立GovPilot的市场影响力方面发挥关键作用，通过在公司初步布局的州争取旗舰市政客户。成功候选人应具有高度的主动性，注重结果，并擅长与各级市政利益相关者建立信任关系。
主要职责：
- 与现有地方政府客户建立并维护关系，推动参与度和产品采用。
- 识别可进行升级销售和交叉销售的额外产品和服务机会，以满足客户需求。
- 定期进行客户审查，分析使用数据，并提供战略建议以优化客户价值。
- 与客户成功团队紧密合作，确保无缝的客户体验并推动客户留存。
- 与销售和市场团队合作，制定定制化的升级销售和交叉销售活动。
- 协商合同续签、扩展并完成新交易，同时确保客户满意度。
- 关注行业趋势、地方政府挑战和竞争对手的动向。
任职资格与技能：
- 有销售许可软件或相关市政政府技术解决方案的经验者优先。
查看英文原文
About GovPilot:
GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.
We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!
What We Offer:
- Competitive salary.
- Unlimited PTO.
- Flexible working hours and remote work options.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and learning budget.
- Home office and IT budget.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies.
Job Summary:
The Senior Account Executive will be responsible for driving new business revenue by developing and closing sales opportunities with local government agencies. This role requires demonstrated success in SaaS sales, preferably within the public sector, and the ability to manage complex procurement cycles. In addition, the Senior Account Executive will play a pivotal role in establishing GovPilot's market presence by securing flagship municipal clients in states where the company is building an initial footprint. The successful candidate will be highly motivated, results-oriented, and adept at cultivating trusted relationships with municipal stakeholders at all levels.
Key Responsibilities:
- Develop and maintain relationships with existing local government customers to drive engagement and product adoption.
- Identify opportunities for upselling and cross-selling additional products and services to meet customer needs.
- Conduct regular account reviews, analyze usage data, and provide strategic recommendations to optimize customer value.
- Work closely with the customer success team to ensure a seamless customer experience and drive retention.
- Partner with sales and marketing teams to develop tailored upsell and cross-sell campaigns.
- Negotiate contract renewals, expansion and close new deals while ensuring customer satisfaction.
- Stay up-to-date with industry trends, local government challenges, and competitive offerings.
Qualifications & Skills:
- Prior experience selling permitting software or related municipal government technology solutions is strongly preferred.
- Ability to effectively manage complex, long-duration sales cycles.
- 3+ years of experience in account management, customer success, or sales, preferably in GovTech.
- Proven track record of driving revenue growth through new business/logos and experience successfully upselling and cross-selling.
- Strong understanding of local government operations and procurement processes is a plus.
- Excellent communication, presentation, and negotiation skills.
- Ability to analyze customer data and derive actionable insights.
- Self-motivated, results-driven, and able to work both independently and collaboratively.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms.
What This Job Can Offer You:
- Complex and meaningful challenges — solving them will make our communities better places to live and work
- Opportunity to have a significant impact on the business
- A lot of freedom to organize your work and life — we focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
- Competitive salary, unlimited PTO, and a set of benefits.
- A supportive work environment where you can grow and challenge yourself to do your best work.
How to Apply:
If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today!
Application Process:
- Screening call with a recruiter
- Hiring Manager Interview
- Team Interview/Project-Based Interview
- Final Interview with GovPilot's CEO
Equal Opportunity Employer:
GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!
Originally posted on Himalayas